The mark of a good sales professional is one that can consistently meet his or her targets. But a great sales professional, in addition to generating revenue,...
The mark of a good sales professional is one that can consistently meet his or her targets. But a great sales professional, in addition to generating revenue, understands how the modern sales org plays into the entire customer experience and how they can contribute to the organization’s digital strategy. Great sales professionals understand the impact of digital transformation on their organization, operations, customer experience, and of course sales. They seek out...
The mark of a good sales professional is one that can consistently meet his or her targets. But a great sales professional, in addition to generating revenue, understands how the modern sales org...
We all know that customer satisfaction has a strong influence on retaining customers and driving loyalty online. Studies have suggested correlations between...
We all know that customer satisfaction has a strong influence on retaining customers and driving loyalty online. Studies have suggested correlations between brands with higher customer satisfaction ratings achieving higher trends in stock market performance. Other research has estimated that every customer you keep represents at least 3 that you don’t have to attract and that the cost of acquiring a new customer is higher then keeping an existing one. Digital commerce...
We all know that customer satisfaction has a strong influence on retaining customers and driving loyalty online. Studies have suggested correlations between brands with higher customer satisfaction...
Mark your calendar and register to attend Oracle’s third annual Modern Customer Experience event in Las Vegas, Nevada April 25 – 27. This year’s Modern...
Mark your calendar and register to attend Oracle’s third annual Modern Customer Experience event in Las Vegas, Nevada April 25 – 27. This year’s Modern Customer Experience event will feature tailored sessions for sales professionals and executives looking to innovate and transform their organizations. Come join us to learn how to deliver a stellar customer experience to improve your competitive edge and profitability with a complete sales ecosystem. Inspire: Join thought...
Mark your calendar and register to attend Oracle’s third annual Modern Customer Experience event in Las Vegas, Nevada April 25 – 27. This year’s Modern Customer Experience event will feature tailored...
We're happy to announce super early bird registration is now open for Modern Customer Experience 2017 from April 25-27 in sunny Las Vegas, Nevada. Experience...
We're happy to announce super early bird registration is now open for Modern Customer Experience 2017 from April 25-27 in sunny Las Vegas, Nevada. Experience modern commerce technology and best practices as you continue to build and foster preferred shopping experiences across all customer touch points in 2017 including marketing, service and sales. Register by January 22, 2017 to receive: The super early bird rate of $999 (a $900 savings off the standard conference price)....
We're happy to announce super early bird registration is now open for Modern Customer Experience 2017 from April 25-27 in sunny Las Vegas, Nevada. Experience modern commerce technology and...
UPDATE: Watch the recording now available on demand here. Join Oracle Commerce Product Management leadership next Tuesday, December 6, 2016 at 12:00pm EST for a...
UPDATE: Watch the recording now available on demand here. Join Oracle Commerce Product Management leadership next Tuesday, December 6, 2016 at 12:00pm EST for a special live webcast highlighting our product strategy and vision for commerce at Oracle! We will discuss our focus areas for both on premise and cloud solutions, showcase new product innovations, and explore emerging industry-wide themes, including the gradual evolution to the cloud and the need for continuous...
UPDATE: Watch the recording now available on demand here. Join Oracle Commerce Product Management leadership next Tuesday, December 6, 2016 at 12:00pm EST for a special live webcast highlighting our...
The 2016 Modern Service Experience event energy is still alive, and the excitement for the 2017 conference is quickly growing! Mark your calendars for Mandalay...
The 2016 Modern Service Experience event energy is still alive, and the excitement for the 2017 conference is quickly growing! Mark your calendars for Mandalay Bay in Las Vegas, April 25-27th. Attend this year’s 2017 Modern Service Experience to engage in thought-provoking, creative conversations about next generation service including best practices and useful tips to deliver impactful business results. Also connect with new customer service peers to get those innovative...
The 2016 Modern Service Experience event energy is still alive, and the excitement for the 2017 conference is quickly growing! Mark your calendars for Mandalay Bay in Las Vegas, April 25-27th. ...
This post was written by JP Saunders (@JPSaunders), Senior Director, Solution Strategy at Oracle. Are you fully engaged with your increasingly mobile and...
This post was written by JP Saunders (@JPSaunders), Senior Director, Solution Strategy at Oracle. Are you fully engaged with your increasingly mobile and connected customers? Are you striving to deliver relevant, personalized experiences to ultimately create more loyal, profitable relationships? In today’s evolving landscape, the expected customer experience has never been more difficult to deliver. Forbes noted last year that brands are expected to understand customer ...
This post was written by JP Saunders (@JPSaunders), Senior Director, Solution Strategy at Oracle. Are you fully engaged with your increasingly mobile and connected customers? Are you striving to...
Whether or not you attended this year’s Oracle OpenWorld, it should come as no surprise that a major theme there is also one of the hottest topics for...
Whether or not you attended this year’s Oracle OpenWorld, it should come as no surprise that a major theme there is also one of the hottest topics for businesses today: customer experience (CX). To outshine competition, companies are actively seeking technology to support CX transformation and deliver the experiences that digital customers want, when they want it. After all, customers are four times more likely to buy from your competitor if they have a bad interaction with...
Whether or not you attended this year’s Oracle OpenWorld, it should come as no surprise that a major theme there is also one of the hottest topics for businesses today: customer experience (CX)....
Like a lot of you, I have been in the customer experience world for more than a decade. And if I am being honest, there is one thing that always gets me excited...
Like a lot of you, I have been in the customer experience world for more than a decade. And if I am being honest, there is one thing that always gets me excited at events (#iamnotlying). Yes Sting, Gwen Stefani, and AT&T Park are awesome, but when I hear directly from brands authentically tackling how to make their customers happy and lives easier. I have to say it, I am impressed! As Kohl’s shared, customer fulfillment is no longer simply about things and stuff. These...
Like a lot of you, I have been in the customer experience world for more than a decade. And if I am being honest, there is one thing that always gets me excited at events (#iamnotlying). Yes...
