Oracle OpenWorld 2017 is just a few short weeks away! Hold on to your hats, service professionals, because we've lined up quite the event. This year, our...
Oracle OpenWorld 2017 is just a few short weeks away! Hold on to your hats, service professionals, because we've lined up quite the event. This year, our Customer Experience (CX) team will host over 100 product and thought leadership sessions, diving in to what it means to harness connected data, connected experiences, and connected intelligence. Alongside partners and customers, they'll reveal Oracle's newest innovations across adaptive intelligence (AI), the Internet of...
Oracle OpenWorld 2017 is just a few short weeks away! Hold on to your hats, service professionals, because we've lined up quite the event. This year, our Customer Experience (CX) team will host...
Oracle OpenWorld 2017 takes place from October 1st through the 5th at Moscone Center in San Francisco, and for sales professionals, this year is not one to...
Oracle OpenWorld 2017 takes place from October 1st through the 5th at Moscone Center in San Francisco, and for sales professionals, this year is not one to miss! What’s most important? OpenWorld themes include State of the Art Cloud Platform, Innovation and Emerging Technologies, Open Platform for Developers and, Oracle’s Next Generation Business Applications. This last theme encompasses CX Sales and includes Sales, CPQ and Engagement Cloud sessions. The CX Sales General...
Oracle OpenWorld 2017 takes place from October 1st through the 5th at Moscone Center in San Francisco, and for sales professionals, this year is not one to miss! What’s most important?...
We're excited to announce the formation of a new, non-profit user group, Pipeline Pros, formed specifically to support Oracle Commerce! It’s independently run...
We're excited to announce the formation of a new, non-profit user group, Pipeline Pros, formed specifically to support Oracle Commerce! It’s independently run by customers, for customers, and it focuses exclusively on Oracle Commerce products. Corporate memberships are for one year and include membership for up to ten authorized users. The first user group event, Insight North America, takes place August 28-30, 2017 in the Chicago area. Don’t miss this chance to learn from...
We're excited to announce the formation of a new, non-profit user group, Pipeline Pros, formed specifically to support Oracle Commerce! It’s independently run by customers, for customers, and it...
Today’s customer service teams are under a lot of pressure–they need to please empowered customers that determine how, when, and where service is given to them,...
Today’s customer service teams are under a lot of pressure–they need to please empowered customers that determine how, when, and where service is given to them, and to which standard. Creating consistent, personalized, and timely service experiences is the ultimate measure of success, but getting there is another story. So, how are leading brands tackling top customer service challenges? Stephen Fioretti, VP of Product Management at Oracle, set out to answer exactly that at...
Today’s customer service teams are under a lot of pressure–they need to please empowered customers that determine how, when, and where service is given to them, and to which standard....
It was an amazing night, gazing over the lights of Las Vegas as the winners of the 2017 Oracle Service Cloud Awards were announced. The annual, invitation-only...
It was an amazing night, gazing over the lights of Las Vegas as the winners of the 2017 Oracle Service Cloud Awards were announced. The annual, invitation-only Awards Gala was held Wednesday evening in the prestigious Foundation Room on the 63rd floor of the Mandalay Bay during the 2017 Modern Service Experience. Three finalists had been chosen for each award but only one could be selected as the winner. It was an extremely difficult job for the selection committees to...
It was an amazing night, gazing over the lights of Las Vegas as the winners of the 2017 Oracle Service Cloud Awards were announced. The annual, invitation-only Awards Gala was held Wednesday evening...
If the term “empowered customer” isn’t high on your radar as a business leader competing in today’s digitally led world, then it needs to be. From baby boomers...
If the term “empowered customer” isn’t high on your radar as a business leader competing in today’s digitally led world, then it needs to be. From baby boomers to millennials, empowered customers are the new normal, and meeting their expectations is every company’s big challenge. Building a foundation to support the new-normal customer starts with transforming the customer experience your business provides. Oracle’s flagship event, Modern Customer Experience, happening this...
If the term “empowered customer” isn’t high on your radar as a business leader competing in today’s digitally led world, then it needs to be. From baby boomers to millennials, empowered customers are...
This week hundreds of customer service professionals will congregate in Las Vegas for Oracle’s Modern Service Experience event with a similar goal in mind: to...
This week hundreds of customer service professionals will congregate in Las Vegas for Oracle’s Modern Service Experience event with a similar goal in mind: to differentiate their business by delivering seamless, personalized, and empowering consumer experiences. So what can attendees expect? During a keynote speech and dozens of sessions, Oracle Service Cloud experts will showcase the next generation of customer service. Oracle will announce new offerings surrounding evolving...
This week hundreds of customer service professionals will congregate in Las Vegas for Oracle’s Modern Service Experience event with a similar goal in mind: to differentiate their business by...
There are only a few more days until the 2017 Modern Customer Experience and attendees may benefit from learning some insider tips on how to make the most out...
There are only a few more days until the 2017 Modern Customer Experience and attendees may benefit from learning some insider tips on how to make the most out of the 3-day, jam packed event. So I interviewed a veteran Presenter and Program Manager, Michael Richter, Director of Product Management at Oracle, to get the scoop on how to navigate #MCE17. Krystal: What is an insider tip on how to navigate the conference? Michael: Prepare in advance. Don’t wait until you get to the...
There are only a few more days until the 2017 Modern Customer Experience and attendees may benefit from learning some insider tips on how to make the most out of the 3-day, jam packed event. So I...
by Claire Swarthout, Customer Engagement Specialist at Oracle The countdown is on for the Modern Customer Experience event to begin – hosted this year in...
by Claire Swarthout, Customer Engagement Specialist at Oracle The countdown is on for the Modern Customer Experience event to begin – hosted this year in none other than the Silver City itself, Las Vegas. In just a little over a week, the Oracle Applications User Experience (OAUX) is headed to this four-in-one event, where Sales, Commerce, Service, and Marketing will come together to learn best practices, hear from industry experts, and much more. In accordance with...
by Claire Swarthout, Customer Engagement Specialist at Oracle The countdown is on for the Modern Customer Experience event to begin – hosted this year in none other than the Silver City itself, Las...
