Today’s customer service teams are under a lot of pressure–they need to please empowered customers that determine how, when, and where service is given to them,...
Today’s customer service teams are under a lot of pressure–they need to please empowered customers that determine how, when, and where service is given to them, and to which standard. Creating consistent, personalized, and timely service experiences is the ultimate measure of success, but getting there is another story. So, how are leading brands tackling top customer service challenges? Stephen Fioretti, VP of Product Management at Oracle, set out to answer exactly that at...
Today’s customer service teams are under a lot of pressure–they need to please empowered customers that determine how, when, and where service is given to them, and to which standard....
It was an amazing night, gazing over the lights of Las Vegas as the winners of the 2017 Oracle Service Cloud Awards were announced. The annual, invitation-only...
It was an amazing night, gazing over the lights of Las Vegas as the winners of the 2017 Oracle Service Cloud Awards were announced. The annual, invitation-only Awards Gala was held Wednesday evening in the prestigious Foundation Room on the 63rd floor of the Mandalay Bay during the 2017 Modern Service Experience. Three finalists had been chosen for each award but only one could be selected as the winner. It was an extremely difficult job for the selection committees to...
It was an amazing night, gazing over the lights of Las Vegas as the winners of the 2017 Oracle Service Cloud Awards were announced. The annual, invitation-only Awards Gala was held Wednesday evening...
If the term “empowered customer” isn’t high on your radar as a business leader competing in today’s digitally led world, then it needs to be. From baby boomers...
If the term “empowered customer” isn’t high on your radar as a business leader competing in today’s digitally led world, then it needs to be. From baby boomers to millennials, empowered customers are the new normal, and meeting their expectations is every company’s big challenge. Building a foundation to support the new-normal customer starts with transforming the customer experience your business provides. Oracle’s flagship event, Modern Customer Experience, happening this...
If the term “empowered customer” isn’t high on your radar as a business leader competing in today’s digitally led world, then it needs to be. From baby boomers to millennials, empowered customers are...
This week hundreds of customer service professionals will congregate in Las Vegas for Oracle’s Modern Service Experience event with a similar goal in mind: to...
This week hundreds of customer service professionals will congregate in Las Vegas for Oracle’s Modern Service Experience event with a similar goal in mind: to differentiate their business by delivering seamless, personalized, and empowering consumer experiences. So what can attendees expect? During a keynote speech and dozens of sessions, Oracle Service Cloud experts will showcase the next generation of customer service. Oracle will announce new offerings surrounding evolving...
This week hundreds of customer service professionals will congregate in Las Vegas for Oracle’s Modern Service Experience event with a similar goal in mind: to differentiate their business by...
There are only a few more days until the 2017 Modern Customer Experience and attendees may benefit from learning some insider tips on how to make the most out...
There are only a few more days until the 2017 Modern Customer Experience and attendees may benefit from learning some insider tips on how to make the most out of the 3-day, jam packed event. So I interviewed a veteran Presenter and Program Manager, Michael Richter, Director of Product Management at Oracle, to get the scoop on how to navigate #MCE17. Krystal: What is an insider tip on how to navigate the conference? Michael: Prepare in advance. Don’t wait until you get to the...
There are only a few more days until the 2017 Modern Customer Experience and attendees may benefit from learning some insider tips on how to make the most out of the 3-day, jam packed event. So I...
by Claire Swarthout, Customer Engagement Specialist at Oracle The countdown is on for the Modern Customer Experience event to begin – hosted this year in...
by Claire Swarthout, Customer Engagement Specialist at Oracle The countdown is on for the Modern Customer Experience event to begin – hosted this year in none other than the Silver City itself, Las Vegas. In just a little over a week, the Oracle Applications User Experience (OAUX) is headed to this four-in-one event, where Sales, Commerce, Service, and Marketing will come together to learn best practices, hear from industry experts, and much more. In accordance with...
by Claire Swarthout, Customer Engagement Specialist at Oracle The countdown is on for the Modern Customer Experience event to begin – hosted this year in none other than the Silver City itself, Las...
We’re proud to announce that Jason “Retailgeek” Goldberg will join us as keynote speaker for the Modern Commerce track of Modern CX. Jason leads the Commerce &...
We’re proud to announce that Jason “Retailgeek” Goldberg will join us as keynote speaker for the Modern Commerce track of Modern CX. Jason leads the Commerce & Content Practice at SapientRazorfish. Jason is a fourth-generation retailer, who launched his first ecommerce site for Blockbuster Entertainment in 1996. In the subsequent 20 years, he has served as a principal customer experience architect for top retailers including Best Buy, REI, and T-Mobile. Under his Twitter feed...
We’re proud to announce that Jason “Retailgeek” Goldberg will join us as keynote speaker for the Modern Commerce track of Modern CX. Jason leads the Commerce & Content Practice at SapientRazorfish....
Announcing the finalists for the prestigious 2017 Oracle Service Cloud awards! Three finalists were selected for each award from a large group of...
Announcing the finalists for the prestigious 2017 Oracle Service Cloud awards! Three finalists were selected for each award from a large group of highly-qualified, nominated customers. It was a difficult job for the selection committees to choose from so many fabulous Service Cloud stories. Winners will be announced at the Oracle Service Cloud invitation-only Awards Gala, sponsored in part by our great partner, OpenMethods, and held Wednesday evening at the Modern Service...
Announcing the finalists for the prestigious 2017 Oracle Service Cloud awards! Three finalists were selected for each award from a large group of highly-qualified, nominated customers. It was a...
Mastering the customer experience is a non-negotiable in today’s competitive landscape as organizations are increasingly challenged with delighting customers at...
Mastering the customer experience is a non-negotiable in today’s competitive landscape as organizations are increasingly challenged with delighting customers at every touchpoint. Achieving this seamless experience is no accident – it’s the result of well-coordinated, agile environment wherein the organization, its structure, teams, and technology work in tandem. We’ve designed a series of sessions for Modern Commerce Experience 2017 that are focused on helping you master the...
Mastering the customer experience is a non-negotiable in today’s competitive landscape as organizations are increasingly challenged with delighting customers at every touchpoint. Achieving...
