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Welcome to the Oracle CX Blog:
The latest in customer experience strategy, technology,
and innovation.

New! More Oracle CX Customer Webinar Series for July 2020

Rick O'herron
Director CX Product Marketing

In the era of the experience economy, customer service is a key success factor in building sustainable relationships, optimising time to value and facilitating the dialogue between the customer and the brand.

In times of change, this is more true than ever. Organisations are providing advice in challenging situations, guiding information search and facilitating important decisions for individual customers at the same time as they are adopting new ways of working in a dynamic business environment.

Oracle is collaborating with thousands of companies globally around service excellence and we are here to support with advice, inspiration and open dialogue.

Please join our CX Customer webinar series, focusing on today’s relevant topics and discuss the role and importance of customer service in an ever-changing world.

Join this webinar series to:

  • Hear about timely topics in the domain of service and customer experience
  • Discuss with service experts and other CX Service customers on best practices, challenges and solutions
  • Get advice on where to turn for support and answers to your questions

Click here to learn more and register for the webinars you want to attend.

Augmenting the Service Center with Conversational. How to leverage chatbots and other conversational interfaces to drive dialogue and value.

Date: 17 June, 2020
Start Time: 1:00 PM BST
Duration: 45 mins

Delivering Effective Advice through Personalized and Timely Solutions. How to enhance customer self-service and personalized, automated solutions to timely questions.

Date: 1 July, 2020
Start Time: 1:00 PM BST
Duration 45 mins: 45 mins

The Shift to a Digital Business Model. The role of service in the digital customer journey.
Date: 15 July, 2020
Start Time: 1:00 PM BST
Duration: 45 mins

Field Service in a World of Social Distance. The role of intelligent logistics, remote fixing and diagnostics, and predictive intelligence in a service model.
Date: 29 July, 2020
Start Time: 1:00 PM BST
Duration: 45 mins

Click to learn more!

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