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Helping You Deliver Tomorrow’s CX, Today

NBC Sports Number One Social Marketing Priority

Rick O'herron
Director CX Product Marketing

In short, it is to understand and serve their audiences better.

Jennifer Storms, the chief marketing officer for NBC Sports, describes how one of the biggest challenges her team faces is how to understand its audiences better in order to engage with them across different platforms.  Different audiences and demographics expect different experiences from different channels. A one size fits all approach would not do. 

Her team had to change the way they create and publish content.  So, they changed their approach to how they engage with their audience, which now includes asking how they feel about certain events and news, a practice called “second-layer storytelling."

Read more about how Michael Jordan teased LeBron James about who is the greatest of all time in this terrific Forbes article by clicking here!

 

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