We’re proud to announce that Jason “Retailgeek” Goldberg will join us as keynote speaker for the Modern Commerce track of Modern CX.
Jason leads the Commerce & Content Practice at SapientRazorfish. Jason is a fourth-generation retailer, who launched his first ecommerce site for Blockbuster Entertainment in 1996. In the subsequent 20 years, he has served as a principal customer experience architect for top retailers including Best Buy, REI, and T-Mobile.
Under his Twitter feed @retailgeek, Jason is one of the most followed ecommerce experts on the web. In 2017, he was inducted into the National Retail Federation’s “The List” of people shaping the future of retail.
In his keynote speech, “Envisioning the Next Era of Commerce,” Jason, along with Oracle’s Katrina Gosek and Alistair Galbraith will delve into the evolution of digital commerce and share expert insights into the latest trends, innovations, and best practices—with the ultimate goal of helping retailers provide seamless customer experiences and drive online revenues.
Date/time: Wed. 4/26 at 10:00am - 11:30am
Recognizing that the pace of change in the next 5 years will be faster than the last 50, online businesses need to redefine what it means to interact with customers. In today's uber-digital world, customers interact with a palette of touch points; they expect brands to provide complete, connected, and engaging buying experiences. Join industry leaders and innovative brands as they share tips, techniques, and best practices on how they’re thinking about and designing commerce engagement for the future.
Katrina Gosek on commerce engagement for the future:
“Machine learning and artificial intelligence will continue to help us to create one-of-a-kind personalized experiences that will in turn generate faster, higher-value transactions online, as well as a more loyal customer base.”
Alistair Galbraith on commerce engagement for the future:
“Enhancements to voice recognition capabilities will continue to transform how we interact with music, content, and services. Amazon made it available to the world with its first range of Alexa-enabled devices. Soon device makers, service providers, and application developers will catch the wave and make voice-shopping a new touch point.”
Don’t miss out on the Modern Commerce keynote and full schedule of sessions featuring a cast of commerce experts. View all Modern Commerce sessions