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Welcome to the Oracle CX blog:
The latest in customer experience strategy, technology, and innovation.

Join Spotlight on Personalized Experiences

This post was written by JP Saunders (@JPSaunders), Senior Director, Solution Strategy at Oracle. 

Are you fully engaged with your increasingly mobile and connected customers? Are you striving to deliver relevant, personalized experiences to ultimately create more loyal, profitable relationships?

In today’s evolving landscape, the expected customer experience has never been more difficult to deliver. Forbes noted last year that brands are expected to understand customer needs, their history, and everything from the way they engage to what they’ve done in the past. If one thing is clear, it’s that your business needs to deliver more relevant, personalized experiences to today’s customers in order to ultimately create more loyal, profitable relationships. How can you make it happen?

We asked Argyle Executive Forum to bring together leading customer service executives from Rogers Communications, Altisource, PNC Bank, and Shaw Cablesystems, to discuss how you can fully optimize your business’s engagement strategy across the digitally empowered customer.

Tune in to the upcoming webcast on Thursday, October 27th and learn about:

  • Modernizing customer contact interactions, driving customer engagement, delivering exceptional customer experiences, and driving business success.
  • Using contextually relevant data to create truly personalized customer experiences.
  • Empowering agents to deliver fast, efficient, and frictionless service.
  • Getting ahead by thinking beyond the basics of “quality” service.

Speakers will include:

  • Camille Kiffer – Vice President, Consumer- Digital Channels at Rogers Communications
  • Sarah Miller Wright – Vice President, Customer Care Operations at Shaw Cablesystems
  • JP Saunders – Senior Director, Solution Strategy at Oracle
  • Jennifer Kuechler – Vice President, Customer Experience Management at Altisource
  • Jerry Pasierb – Vice President, Customer Experience Process Improvement at PNC Bank

These industry experts will share insights and best practices gleaned from real-life experiences in customer engagement. We hope you’ll join us for this valuable webcast – mark your calendar, today!

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