Here are 32 top opportunities to learn from the industry strategists about how to leverage CRM and related solutions for industry best practices.
Monday, October 3rd, 2011 | ||
11:00 am – 12:00 pm | Rebates: Growing Channel Margins for Distributors, Manufacturers, and Retailers with Oracle E-Business Suite (18502) Earl Eldridge, Oracle; Donna Peroutka, Schreiber Foods, Dave Castaldi, D and H Distribution | Moscone West, Room 2010 |
12:30 pm – 1:30 pm | Oracle CRM for Communications: Strategies for Cross-Channel Convergence (18252) David Fan, Oracle | Palace Hotel, Sea Cliff Room |
12:30 pm – 1:30 pm | Service Transformation- Building Process Automation for Complex Service Offerings (High Technology - 13862) Mike Saslavsky, Oracle; Rishi Gowaikar, Agilent; Dan Loomis, Cisco | Palace Hotel, Pacific Heights Room |
2:00 pm – 3:00 pm | Enabling Service Execution with Siebel CRM, PRM, and Oracle Real Time Scheduling (Professional Services – 17182) Marshall Powell, Oracle; Trafford Seymour, Marty Wick, ServiceMaster | Westin Market St. Hotel, Concordia Room |
3:30 pm – 4:30 pm | Deliver a Superior Online Customer Experience (Communications - 15171) David Fan, Oracle | Palace Hotel, Twin Peaks South |
3:30 pm – 4:30 pm | MDM in the Public Sector (MDM – 17781) Gurinder Bahl, Oracle; Ruben Spekle, Capgemini; Michiel Kramer, SVB | Intercontinental, Union Square Room |
5:00 pm – 6:00 pm | ATG Web Commerce Panel Discussion: The Future of Web Commerce and Retail (18204) Brian Collins, Kelly O’Neill, Oracle | Moscone West, Room 2012 |
Tuesday, October 4th, 2011 | ||
11:45 am – 12:45 pm | Best Practice Innovations In Front Office – Financial Services CRM (Financial Services – 23530) Dave Wright, Oracle | Westin Market St. Hotel, Metropolitan I |
11:45 am – 12:45 pm | Next Generation Warranty Management with Siebel CRM (Manufacturing – 21980) Rajkumar Ravuri, Siva Subramanian, Wipro | Palace Hotel, Sea Cliff Room |
1:15 pm – 2:15 pm | Offline Sales Force Automation Client for Life sciences (Life Sciences – 09790) Arvindh Balakrishnan, Harsha Murthy, Oracle, Alok Verma, ITC Infotech | Westin Market St. Hotel, Franciscan II Room |
3:30 pm – 4:30 pm | Lan Airlines Transforms Its Loyalty Program With Siebel Loyalty (Travel & Transportation – 13140) Sundar Swaminathan, Andrew Martin, Oracle; Ralph Piket, Eduardo Duran, Lan Airlines | Westin Market St. Hotel, Olympic Room |
3:30 pm – 4:30 pm | Enabling Best Practices in Medical Professional Education Management (Life Sciences – 08408) Marco Osthoff, Johnson & Johnson; Yashpal Vakharia, Cognizant | Westin Market St. Hotel, Franciscan II Room |
5:00 pm – 6:00 pm | Oracle's CRM for Consumer Goods: Strategies for Engaging with Your Evolving Consumers (18253) Angelique Moon, Oracle | Palace Hotel, Sea Cliff Room |
5:00 pm – 6:00 pm | Transformational Distribution for Insurance with CRM On Demand and Oracle Policy Automation (Insurance – 08570) Anton Wiryawan, Phil Whitwell, Oracle; Diganta Tah, Cognizant | Westin Market St. Hotel, Franciscan I Room |
Wednesday October 5th, 2011 | ||
10:15 am – 11:15 pm | Oracle's CRM for Banking: Reclaim Your Customers' Loyalty with Strategic Treatment (18254) Sandra Sanvido, Oracle | Westin Market, Stanford Room |
10:15 am – 11:15 pm | Enhancing Customer Value with Proactive Analytics (Financial Services – 23519) Kiran Jagannath | Westin Market St. Hotel, Metropolitan I Room |
10:15 am – 11:15 pm | Improve Customer Experience through Cross-Channel Commerce: Featuring Sprint (Communications – 15172) David Fan, Oracle; Sprint | Palace Hotel, Rose Room |
11:45 am – 12:45 pm | Oracle's CRM for Life Sciences: Strategies for Sales Innovation (18255) Piers Evans, Raj Aggarwal, Charles Knapp, Oracle | Westin Market, Stanford Room |
11:45 am – 12:45 pm | Customer Panel: Transforming the Customer Experience In Hospitality With ATG and Siebel CRM (Travel & Transportation – 23503) Micah Friedman, Oracle | Westin Market St. Hotel, Concordia Room |
11:45 am – 12:45 pm | High Technology Channel Management For Growth-Extending The Enterprise Into The Partner Network - Super Session Part 1 (High Technology – 13863) Mike Saslavsky, Oracle; Alok Arora, Krish Ellath, Michael McClellan, NetApp; Mahesh Ravoori, NetLogic Micro | Palace Hotel, Sea Cliff Room |
1:15 pm – 2:15 pm | High Technology Channel Management For Growth-Extending The Enterprise Into The Partner Network - Super Session Part 2 (High Technology – 13864) Mike Overly, Oracle; Krish Ellath, NetApp; Milind Gokarn, Selectiva; Steven Nott; Cypress Semiconductor; Ramki Pitchuiyer, Paloras | Palace Hotel, Sea Cliff Room |
1:15 pm – 2:15 pm | Oracle's CRM for Public Sector: Social Services, Safety, and 311 Customer Success (18256) Tiffany Blair, Michael Seback, Oracle; Joann Butler, Montgomery County; Michiel Kramer, SVB ; Robert O’Neill, British Columbia | Westin Market, Stanford Room |
1:15 pm – 2:15 pm | Transforming LSP Sales, Rating, and Operations with Siebel CRM/Oracle Transportation Management (Travel & Transportation – 08487) Sundar Swaminathan, Greg Smith, Oracle | Westin Market St. Hotel, Concordia Room |
5:00 pm – 6:00 pm | Going Beyond- Dell Personalizes Service to Grow Revenue and Satisfaction (High Technology – 13868) Mike Overly, Oracle; Syed Hassan, Harvey Trotman, Dell | Palace Hotel, Sea Cliff Room |
5:00 pm – 6:00 pm | Customer Case Study: AFG’s Oracle Exadata OLTP and Consolidation (Database/Siebel – 07744) Holden Lai, Australian Finance Group | Moscone South, Room 304 |
Thursday, October 6th, 2011 | ||
9:00 am – 10:00 am | Customer Experience Management -- Best practices from customers and Siebel Hospitality Overview (Travel and Transportation – 12400) Hari Batnagar, Greg Gravlin, Vinson Lee, Oracle | Westin Market St., Concordia Room |
9:00 am – 10:00 am | Leveraging Oracle CRM On Demand Analytics (18241) Binh Le, Oracle; Michael Combopiano, Harris Bank | Moscone West, Room 2010 |
10:30 am – 11:30 am | Life Sciences CRM On Demand for Sales Force Effectiveness (Life Sciences – 15179) Piers Evans, Jennifer Cain, Oracle | Westin Market St., |
10:30 am – 11:30 am | MDM for Financial Services: Compliance to Competitiveness (MDM – 17780) Rohit Tandon, Oracle; Tarun Batra, LumenData; Vicky Pelletier, Prudential | Moscone West, Room 3007 |
12:00 pm – 1:00 pm | E-Commerce and Multi-Channel Retailing – An MDM Perspective (MDM – 17800) Dhiman Bhattacharjee, Oracle; Manikandan Munikrishnan, Infosys; Jamie Quiggin, Tesco | Moscone West, Room 3007 |
12:00 pm – 1:00 pm | CRM at the Medical Technology, Success and Challenges (Life Sciences – 08580) Shaun Braun, Stryker | Westin Market St. Hotel, Franciscan II Room |
1:30 pm – 2:30 pm | Supporting Demanding Customers in Evolving Utility Markets With CRM (Utilities – 13520) Eric Thierry Martin, Martin Dunlea, Oracle | Palace Hotel Twin, Peaks South |
Learn more and register now for Oracle OpenWorld 2011, San Francisco, October 2-6. View CRM Conference activities, browse our Focus On CRM program guides and full content catalog, and build your online / mobile schedule. We look forward to seeing you at OpenWorld!