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Customer Experience Strategy
September 27, 2011
Industry Best Practices - Hear the Latest from Oracle Industry Strategists at OOW
Here are 32 top opportunities to learn from the industry strategists about how to leverage CRM and related solutions for industry best practices.
Monday, October 3rd, 2011 | ||
11:00 am – 12:00 pm | Rebates: Growing Channel Margins for Distributors, Manufacturers, and Retailers with Oracle E-Business Suite (18502) Earl Eldridge, Oracle; Donna Peroutka, Schreiber Foods, Dave Castaldi, D and H Distribution | Moscone West, Room 2010 |
12:30 pm – 1:30 pm | Oracle CRM for Communications: Strategies for Cross-Channel Convergence (18252) David Fan, Oracle | Palace Hotel, Sea Cliff Room |
12:30 pm – 1:30 pm | Service Transformation- Building Process Automation for Complex Service Offerings (High Technology - 13862) Mike Saslavsky, Oracle; Rishi Gowaikar, Agilent; Dan Loomis, Cisco | Palace Hotel, Pacific Heights Room |
2:00 pm – 3:00 pm | Enabling Service Execution with Siebel CRM, PRM, and Oracle Real Time Scheduling (Professional Services – 17182) Marshall Powell, Oracle; Trafford Seymour, Marty Wick, ServiceMaster | Westin Market St. Hotel, Concordia Room |
3:30 pm – 4:30 pm | Deliver a Superior Online Customer Experience (Communications - 15171) David Fan, Oracle | Palace Hotel, Twin Peaks South |
3:30 pm – 4:30 pm | MDM in the Public Sector (MDM – 17781) Gurinder Bahl, Oracle; Ruben Spekle, Capgemini; Michiel Kramer, SVB | Intercontinental, Union Square Room |
5:00 pm – 6:00 pm | ATG Web Commerce Panel Discussion: The Future of Web Commerce and Retail (18204) Brian Collins, Kelly O’Neill, Oracle | Moscone West, Room 2012 |
Tuesday, October 4th, 2011 | ||
11:45 am – 12:45 pm | Best Practice Innovations In Front Office – Financial Services CRM (Financial Services – 23530) Dave Wright, Oracle | Westin Market St. Hotel, Metropolitan I |
11:45 am – 12:45 pm | Next Generation Warranty Management with Siebel CRM (Manufacturing – 21980) Rajkumar Ravuri, Siva Subramanian, Wipro | Palace Hotel, Sea Cliff Room |
1:15 pm – 2:15 pm | Offline Sales Force Automation Client for Life sciences (Life Sciences – 09790) Arvindh Balakrishnan, Harsha Murthy, Oracle, Alok Verma, ITC Infotech | Westin Market St. Hotel, Franciscan II Room |
3:30 pm – 4:30 pm | Lan Airlines Transforms Its Loyalty Program With Siebel Loyalty (Travel & Transportation – 13140) Sundar Swaminathan, Andrew Martin, Oracle; Ralph Piket, Eduardo Duran, Lan Airlines | Westin Market St. Hotel, Olympic Room |
3:30 pm – 4:30 pm | Enabling Best Practices in Medical Professional Education Management (Life Sciences – 08408) Marco Osthoff, Johnson & Johnson; Yashpal Vakharia, Cognizant | Westin Market St. Hotel, Franciscan II Room |
5:00 pm – 6:00 pm | Oracle's CRM for Consumer Goods: Strategies for Engaging with Your Evolving Consumers (18253) Angelique Moon, Oracle | Palace Hotel, Sea Cliff Room |
5:00 pm – 6:00 pm | Transformational Distribution for Insurance with CRM On Demand and Oracle Policy Automation (Insurance – 08570) Anton Wiryawan, Phil Whitwell, Oracle; Diganta Tah, Cognizant | Westin Market St. Hotel, Franciscan I Room |
Wednesday October 5th, 2011 | ||
10:15 am – 11:15 pm | Oracle's CRM for Banking: Reclaim Your Customers' Loyalty with Strategic Treatment (18254) Sandra Sanvido, Oracle | Westin Market, Stanford Room |
10:15 am – 11:15 pm | Enhancing Customer Value with Proactive Analytics (Financial Services – 23519) Kiran Jagannath | Westin Market St. Hotel, Metropolitan I Room |
10:15 am – 11:15 pm | Improve Customer Experience through Cross-Channel Commerce: Featuring Sprint (Communications – 15172) David Fan, Oracle; Sprint | Palace Hotel, Rose Room |
11:45 am – 12:45 pm | Oracle's CRM for Life Sciences: Strategies for Sales Innovation (18255) Piers Evans, Raj Aggarwal, Charles Knapp, Oracle | Westin Market, Stanford Room |
11:45 am – 12:45 pm | Customer Panel: Transforming the Customer Experience In Hospitality With ATG and Siebel CRM (Travel & Transportation – 23503) Micah Friedman, Oracle | Westin Market St. Hotel, Concordia Room |
11:45 am – 12:45 pm | High Technology Channel Management For Growth-Extending The Enterprise Into The Partner Network - Super Session Part 1 (High Technology – 13863) Mike Saslavsky, Oracle; Alok Arora, Krish Ellath, Michael McClellan, NetApp; Mahesh Ravoori, NetLogic Micro | Palace Hotel, Sea Cliff Room |
1:15 pm – 2:15 pm | High Technology Channel Management For Growth-Extending The Enterprise Into The Partner Network - Super Session Part 2 (High Technology – 13864) Mike Overly, Oracle; Krish Ellath, NetApp; Milind Gokarn, Selectiva; Steven Nott; Cypress Semiconductor; Ramki Pitchuiyer, Paloras | Palace Hotel, Sea Cliff Room |
1:15 pm – 2:15 pm | Oracle's CRM for Public Sector: Social Services, Safety, and 311 Customer Success (18256) Tiffany Blair, Michael Seback, Oracle; Joann Butler, Montgomery County; Michiel Kramer, SVB ; Robert O’Neill, British Columbia | Westin Market, Stanford Room |
1:15 pm – 2:15 pm | Transforming LSP Sales, Rating, and Operations with Siebel CRM/Oracle Transportation Management (Travel & Transportation – 08487) Sundar Swaminathan, Greg Smith, Oracle | Westin Market St. Hotel, Concordia Room |
5:00 pm – 6:00 pm | Going Beyond- Dell Personalizes Service to Grow Revenue and Satisfaction (High Technology – 13868) Mike Overly, Oracle; Syed Hassan, Harvey Trotman, Dell | Palace Hotel, Sea Cliff Room |
5:00 pm – 6:00 pm | Customer Case Study: AFG’s Oracle Exadata OLTP and Consolidation (Database/Siebel – 07744) Holden Lai, Australian Finance Group | Moscone South, Room 304 |
Thursday, October 6th, 2011 | ||
9:00 am – 10:00 am | Customer Experience Management -- Best practices from customers and Siebel Hospitality Overview (Travel and Transportation – 12400) Hari Batnagar, Greg Gravlin, Vinson Lee, Oracle | Westin Market St., Concordia Room |
9:00 am – 10:00 am | Leveraging Oracle CRM On Demand Analytics (18241) Binh Le, Oracle; Michael Combopiano, Harris Bank | Moscone West, Room 2010 |
10:30 am – 11:30 am | Life Sciences CRM On Demand for Sales Force Effectiveness (Life Sciences – 15179) Piers Evans, Jennifer Cain, Oracle | Westin Market St., |
10:30 am – 11:30 am | MDM for Financial Services: Compliance to Competitiveness (MDM – 17780) Rohit Tandon, Oracle; Tarun Batra, LumenData; Vicky Pelletier, Prudential | Moscone West, Room 3007 |
12:00 pm – 1:00 pm | E-Commerce and Multi-Channel Retailing – An MDM Perspective (MDM – 17800) Dhiman Bhattacharjee, Oracle; Manikandan Munikrishnan, Infosys; Jamie Quiggin, Tesco | Moscone West, Room 3007 |
12:00 pm – 1:00 pm | CRM at the Medical Technology, Success and Challenges (Life Sciences – 08580) Shaun Braun, Stryker | Westin Market St. Hotel, Franciscan II Room |
1:30 pm – 2:30 pm | Supporting Demanding Customers in Evolving Utility Markets With CRM (Utilities – 13520) Eric Thierry Martin, Martin Dunlea, Oracle | Palace Hotel Twin, Peaks South |
Learn more and register now for Oracle OpenWorld 2011, San Francisco, October 2-6. View CRM Conference activities, browse our Focus On CRM program guides and full content catalog, and build your online / mobile schedule. We look forward to seeing you at OpenWorld!