Welcome to the Oracle CX blog:
The latest in customer experience strategy, technology, and innovation.

How to Walk the CX Talk - and Other News

Anna Sabryan
Senior Product Manager

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.


Oracle CX Social Content:

  • What is #experienceeconomy and why companies must change existing #business strategies to address the demands of customer experience? @rtarkoff and @mkrigsman talk about the future of #CX: http://ora.cl/cm4VA
  • One size doesn't fit all - read this report made by @Oracle and @JeanneBliss and discover how each #generation has different expectations: http://ora.cl/ee14y
  • 4 out of 10 #consumers will pay up to 20% more for an impressive #experience. Interested? @rtarkoff is right here with all the answers: http://ora.cl/C4Lj3
  • Time flies! Check out reasons to register for Oracle OpenWorld 2019: http://ora.cl/gL3lC #OOW19
  • What are some of the biggest challenges and opportunities for more traditional #B2B organizations? Here are how to face any challenge: http://ora.cl/IL0xt


Oracle CX in the News:

Oracle: What’s Old Is New Again For B2B Customer Experience - Pymnts, 8.6.19

  • In this interview, Rob Tarkoff talks about what’s coming down the pike next-and why it took 20 years to get to this point.

Top 10 Customer Data Platforms - Eyal Katz, Customerthink, 8.2.19

  • CDPs are the new fad promising a competitive edge in the ability to engage, surprise and delight the customer and increase operational effectiveness Customer data platforms are becoming a popular component in the marketing tech stack of major retailers and brands.


Industry News:

How To Walk The CX Talk  - Stacy Sherman, Customerthink, 8.6.19

  • 84% of companies aspire to be customer experience leaders, but only 1 out of 5 deliver good or great CX.

Everyone Should Love Customer Service. This is Why - Brad Birnbaum, Forbes, 8.6.19

  • Far too many companies are looking at customer service purely as a way to gauge how far is too far before a customer walks away.


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