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Helping You Deliver Tomorrow’s CX, Today

How to Turn Customer Experience Strategy into CX Execution - and Other News

Anna Sabryan
Senior Product Manager

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.

 

Oracle CX Social Content:

  • Great news! @Oracle was named a winner of @pgreenbe’s coveted #CRM Watchlist - one of the most coveted #awards in the #CX space! http://ora.cl/fe802 via @ZDNet #OracleCX
  • .@OracleCommerce & @OracleEngmtCld news are moving to @OracleCX! Start following @OracleCX for the latest product updates and news!
  • Learn about #CX and the #experienceeconomy in this deep dive with @mkrigsman and @rtarkoff , EVP and General Manager of @OracleCX Group via @cxotalk: http://ora.cl/Dv8HE
  • Creating personalized experiences is the secret to growing your #loyalty base http://ora.cl/bD1JJ by @bobbymeix #CX #OracleCX #custloyalty
  • Find out how your peers are adapting to meet skyrocketing #CX at #OOW19 . View the CX content program here: http://ora.cl/bp1zI

 

Oracle CX in the News:

CRM Watchlist 2019: The big engines that could  - Paul Greenberg, Zdnet, 7.15.19

  • Check out the story from independent analyst Paul Greenberg diving into Oracle’s victory surrounding our industry impact, fundamental culture change and company vision in his CRM Watchlist editorial.

 

Industry News:

How to Turn Customer Experience Strategy into CX Execution - Jeannie Walters, Customerthink, 7.17.19

  • Customer experience strategy requires a leader who is willing to beat on a drum so often some people will think you are too focused on this idea.

Ask The Consultant: Your Top Customer Service Questions Answered – Micah Solomon, Forbes, 7.17.19

  • Each customer service minute should be devoted to a single aspect of providing great service. Read about more interesting questions on customer service.

Good, bad, or indifferent: Influencing emotion in customer experience - Gavin James, Customerthink, 7.18.19

  • Creating positive emotional customer experiences starts within a company. It’s important to have a clear CX vision and help employees understand how to bring that vision to life every day.

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