Welcome to the Oracle CX Blog:
The latest in customer experience strategy, technology,
and innovation.

Subscribe to email updates

How Much Does It Cost to Give Great Customer Service - and Other News

Anna Sabryan
Senior Product Manager

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.

As consumers increasingly move their loyalty from legacy brands to experiences, smart brands pivot their approach to mirror the customer journey.

In studies of more than 8,000 customer journeys, Gartner found that 70% of customers used self-service channels at some point, but only 9% were able to fully resolve their issues through these channels. Thus, smooth transitions between channels are critical.

Working somewhere with a great culture gives team members a sense of pride, which comes across to the customers they serve.

The department that’s often referred to as “customer service” should not be viewed as a cost center. Done right, it’s what makes your company profitable.

Oracle CX Social Content:

#MarkieAwards finalist in the Insight Award for Best Use of Data is using #data to leapfrog competition and solve customer needs. @AngWWells offers 3 tips we can learn from them to convert our #data into insights: https://bit.ly/2FjqP11 #MarkiesMonday
#CX and #custservice are two terms that are often used interchangeably. In this episode of #OntheFly, @enthused, author of Delight Your Customers, clarifies the difference: http://ora.cl/JK6g8 by @srijanaa
Make a stress-free experience for your customers with our #IntelligentService. Discover the strategies here: http://ora.cl/xe8Sc #OracleCXSevice
Join this live #webinar on September 29 to learn key #marketing priorities to create continuity, build #business resilience, and accelerate growth. https://bit.ly/2GG1e2v @OracleCX
"Today's #CX leaders don't need to reinvent the wheel. They just need to find new ways to adapt it."- @ianfaison. What does it take to build an experience tailored to your customer's needs? Find out in episode 2 of #OftenImitated #CXPodcast: https://bit.ly/2ZsDeX7

Comments ( 0 )