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How Do the Best Companies Profit From Service and Support?

Guest Author
Aberdeen Group logoWould you like to learn how Best-in-Class companies are managing and transforming their service and support businesses to drive increased customer and business value? Aberdeen Group’s Service Management team, in partnership with Oracle, is conducting research that will help companies such as yours determine the Best-in-Class procedures for transforming service and support towards more of a strategic business function.

By participating in Aberdeen's brief survey, you will be able to see how your experiences in service delivery and customer support compare with those of your peers, benchmark your performance, and see how you can achieve Best-in-Class results.

Your participation is a vital part of the report development, and serves as the foundation of this original research. If your company is planning on implementing service automation solution, or is simply evaluating the potential benefits, we would appreciate your feedback in this brief, 10-minute survey.

In appreciation for sharing your time and thoughts with us, Aberdeen will provide complimentary access for you to the full benchmark report as soon as it is published (a $399 value).

Individual responses will be kept strictly confidential, and data will only be used in aggregate.

We look forward to hearing from you, and greatly appreciate your time and participation!

Click here to start Aberdeen's 10-minute survey.

"Survey responses are collected and used by Aberdeen in accordance with its Privacy Policy."

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