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How Cybersecurity is an Opportunity to Improve CX - and Other News

Anna Sabryan
Senior Product Manager

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.


Oracle CX Social Content:

  • According to a recent #consumer survey, 82% of consumers are disappointed by #brands. @rtarkoff explains the causes & how to deliver an impeccable #CX: http://oracl.info/Tzy050vx842
  • #ModernCX 2019 won the CRM Playaz Award for Best Overall User Conference from industry analysts! Don't miss us in Chicago at #OracleMBX 2020, sign up for updates here: http://ora.cl/vr4ZY 
  • How to transition from #OracleCommerce to Oracle #CommerceCloud and gain the agility needed to win in this disruptive retail climate: http://ora.cl/XH4uq
  • Be wowed by #CX success stories at @oracleopenworld. Check out the great CX content: http://ow.ly/XyCv50vxjVO #OOW19
  • #Insight19 is approaching… You can still join #OracleCommerce user #conference, August 26-28, 2019: http://ora.cl/8Fd7c


Oracle CX in the News:

Three Steps To More Profitable Customers In The Era Of Artificial Intelligence - Sasha Banks-Louie, Forbes, 8.22.19

  • Oracle’s GVP of CX Cloud Applications Marketing, Joe Fuster  provides new insight into how companies can prepare their customer data for the era of AI.


Industry News:

Why CX in government is no longer optional  - Allison Mataya, 8.15.19

  • The report rates Americans' satisfaction with federal government services at 68.9 points out of 100. Improved CX would go a long way toward ensuring America's trust in government.

How Cybersecurity is an Opportunity to Improve CX - Alexandre François, Customerthink, 8.15.19

  • Security (safe) and CX (happy) is a good combination, one that represents a wealth of untapped opportunities for businesses to gain a competitive advantage.

European manufacturers embrace B2B ecommerce - Mark Brohan, Digitalcommerce360,  8.16.19

  • A recent survey of more than 100 European manufacturers finds that more than three-quarters sell online, and that many of those that don’t are accelerating plans to launch a B2B ecommerce site

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