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How Customer Experience Drives Business Growth - and Other News

Anna Sabryan
Senior Product Manager

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.

Oracle CX Social Content:

  • How generational gaps are shaping the #B2B experience http://oracl.info/HwRH50z1RXI  via @SmarterCX
  • What is the importance of a connected #CX experience in an #experienceeconomy? @rtarkoff tells us: http://ora.cl/vT1BS
  • Here are 3 essential steps to own your #CX through brand digital #commerce: http://oracl.info/1ayB50z0H3D
  • Learn how @taboola & Moat are teaming up to help advertisers make strategic outcome-based ad spend decisions-an increasingly important capability in today’s advertising environment: http://ora.cl/io7S4
  • #FieldService is the perfect example of how moving toward a more “uberized” experience can create a huge competitive differentiator: http://ora.cl/Ke6dJ


Industry News:

AI for Customer Experience: Late Adopters Are Reaping the Benefits – Cmswire, 4.2.20

  • AI is transforming the CX playing field from fixed point customer data collection and processing to a new agile and personalized experience.

How Customer Experience Drives Business Growth - Business2community, 4.2.20

  • CX is a major element when driving revenue growth and profit growth are concerned. It is the new prime element of business and marketing strategy.

The Influence of Customer Experience While Making Digital Transformation – Analyticsinsight, 4.3.20

  • Digital transformation brings technology into people’s everyday life and enhances businesses’ performance than ever before they function or serve their customers.


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