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Helping You Deliver Tomorrow’s CX, Today

How CMOs Succeed with AI-Powered CX - and Other News

Anna Sabryan
Senior Product Manager

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.

 

Oracle CX Social Content:

  • Your Journey to #ModernCX 2020 Starts Today! Learn how you can contribute to being a #CX Hero + get 1 free pass, Mar. 23-26! http://ora.cl/GZ1OQ #OracleMBX #marketing #commerce #sales #service
  • By placing #CX at the center of your strategic efforts, you can transform your organization into a nimble, even disruptive competitive force! http://ora.cl/zJ8C1 #OracleCX
  • Tapping into the #ExperienceEconomy: trends and best practices with Dan Gingiss http://ora.cl/yp0CE #OracleCX #CX
  • Cloud-based #cctr platform strengthens omnichannel capabilities, transforms #customerexperience with @OracleServCloud  http://ora.cl/Ru1Qe #OSvC #CX
  • Check out how #OracleCX Unity helps businesses master the #ExperienceEconomy http://ora.cl/Lz08u #CX

 

Oracle CX in the News:

Reinventing Marketing Strategies—Oracle Marketing Cloud’s Breakthrough Insights - Suchi Adhikari, Martechadvisor, 10.3.19
  • With rapid advancements in technology, the focus in marketing is shifting from brand building to customer engagement.

 

Industry News:

Outstanding CX: An opportunity…and a challenge  - Fastcasual, 10.14.19

  • 80% of businesses believe they’re delivering on their CX promise, only 8% of consumers believe they’re receiving a first-class customer experience - a whitepaper on this and more.

How CMOs Succeed with AI-Powered CX  - Rachel Lane, Martechseries, 10.15.19

  • As AI-powered CX evolves, CMOs can learn not just what happened but why it happened, and how to predict what will happen next.

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