Or even better, how can your customers find THE answer?
It just got a lot easier! Oracle announced the availability of an integration combining the capabilities of Oracle CRM On Demand with InQuira's On Demand Web self-service applications.
With InQuira knowledge management integration with Oracle CRM On Demand, customer service agents have access to knowledge across the enterprise, enabling them to seamlessly access answers right from within their normal service flow.
Even better, the combined solution allows customers to easily find answers to their own questions via self-service.
Not sure what this means to your company? Check out this blog posting by Natalie Petouhoff from Forrester Research.