Welcome to the Oracle CX blog:
The latest in customer experience strategy, technology, and innovation.

How AI Is Helping Improve Employee Experiences - and Other News

Anna Sabryan
Senior Product Manager

Enjoy our weekly round-up of top news stories across the CX landscape.


Oracle CX Social Content:

Hear how @LinkedIn innovated w/ @OracleServCloud to monitor and log network performance for their global #cctr http://ora.cl/vM15a #custserv #CX Click to Tweet

Is your #customerexperience the best it can be? Find out where your #CX scores against hundreds of CX professionals with our 2-minute assessment: http://ora.cl/oE71E Click to Tweet

Check out a short introduction about a super exciting new product that has been released w/@OracleServCloud 18B #release: #VirtualAssistant http://ora.cl/N4Uh3 #OSvC Click to Tweet

4 ways #chatbots can increase engagement and improve the #CX from Oracle Marketing Cloud's @kiumarse: http://ora.cl/tp0W1 Click to Tweet

#Oracle is excited to be recognized as a #leader in the #ForresterWave: Cross-Channel Campaign Management - a category that describes how we view the challenges and needs of our #B2C customers. http://ora.cl/y1xz1 Click to Tweet


Oracle Customer Experience Cloud Suite News:

TechBytes With Jeri Kelley, Sr. Product Strategist, Oracle Commerce Cloud – Sudipto Ghosh, MarTech Series, 5.24.18
Oracle’s Jeri Kelley provides commentary on ways B2B sellers can better leverage technology and create results-oriented product maps for their customers.


Industry News:

Create Great Customer Experiences By Embracing Human Insights – Chris Hicken, MediaPost, 5.24.18
Three key best practices to creating great customer experiences include embracing the human element, democratizing CX research and understanding the customer journey.

Study: Consumers Wary About Facial Recognition – Deena M. Amato-McCoy, Chain Store Age, 5.22.18
Retailers must embrace an omnichannel approach to customer experience above all else before adopting tech trends customers tend to be wary of, like facial recognition.

Effective Customer Engagement Requires Collaboration – Robin Gareiss, No Jitter, 5.22.18
Collaboration applications not only help employees communicate and solve problems, but they also enhance customer engagement and help derive value for customers.

Understanding The Six Pillars Of Digital Transformation Beyond Tech – Daniel Newman, Forbes, 5.21.18
While digital transformation is driven by technology, businesses need to incorporate experiences, people, change, innovation, leadership and culture to be truly successful.

3 Challenges With Big Data For Marketers – Chitra Iyer, MarTech Advisor, 5.21.18
Marketers using big data still experience challenges in collaborating with IT teams, integrating and translating big data points and deriving value from the data itself.



India wants to fire up its AI industry. Catching up to China and the US will be a challenge – Cnbc, 5.11.18
An Indian government-appointed task force has released a comprehensive plan with recommendations to boost the AI sector in the country for at least the next five years-from developing AI technologies and infrastructure, to data usage and research.

IoT Tech Enables Both Evolutionary and Revolutionary Change – Steve Jennis, Ioti, 5.22.18
IoT is a “technology toolkit” that can be applied to create new business value while protecting your enterprise from digital disruption.

How AI Is Helping Improve Employee Experiences – David Roe, CMSWire, 5.21.18
By using AI to improve employee experiences via smarter staffing decisions, enriched meetings and more, companies are also able to improve their customers’ experiences.


Customer Service:

Facebook launches new tools for Group admins, including free customer service - Sarah Perez, Techcrunch, 5.23.18
Facebook is rolling out a series of new features aimed at those who create and manage these groups, including customer support with answers and help provided by a real person, not a machine or automated responses.

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