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Helping You Deliver Tomorrow’s CX, Today

Get Excited for Oracle OpenWorld 2016 with Oracle Service Cloud!

Christine Friscic
Product Manager, Oracle Service Cloud

Check out why you absolutely cannot miss this year’s Oracle OpenWorld event.

Get the Keys to Drive Service for the Next Generation
There’s been a lot of talk in the customer service space around “Service for the Next Generation” – but, what does it mean and what is the roadmap to success? Join Jeff Wartgow, Product Management, Oracle Service Cloud, as he outlines the modern customer journey.  See what the future of customer service looks like, including the growth of organic channels, knowledge-driven service and the evolution of everything-as-a-service. Experience the Oracle Service Cloud vision through the lens of today’s leading brands. Also find out what you can do now to approach IoT, contact center engagement, mobile and chat trends to create effortless experiences during, “The Next Generation of Modern Customer Service.”

Then learn how Oracle Service Cloud’s solutions are evolving to meet customers’ digital needs and personalized service expectations during, “The New Dimensions of Chat and Messaging.”

Connect with Customer Service Visionaries
Hear firsthand how customer service leaders from brands like Lane Bryant, Overhead Doors, Nintendo, and Cincinnati Bell are tackling today’s customer experience landscape. Attend their sessions to learn about their service transformations, their successes, challenges and best practices gained along the way! Take advantage of the opportunity to connect with your peers to get the inside scoop on strategies and solutions to deliver business results. 

Not to mention, get a Modern Service Survival Guide with Constellation Research’s Dr. Natalie Petuoff, Kohl’s, and Stephen Fioretti, VP of Outbound Product Management, Oracle Service Cloud. Attend this session for actionable steps to empower your customer care team to deliver award-winning engagements amidst the current customer-powered economy.

Learn about Exciting New Solutions
Learn about our latest offering – Engagement Cloud – at OpenWorld. Discover everything you need to know in the following Engagement Cloud sessions:

  • Introducing Engagement Cloud – a New Way to Engage Your High-Value Customers
  • Channel Surfing – Empowering Multi-channel Service Agents with Engagement Cloud
  • Delivering Knowledge-driven Self-Service With Oracle’s Engagement Cloud

And, join us at the demo grounds for an Engagement Cloud demo, Where Service Meets Sales, and in the Mini Theater for the Oracle Engagement Cloud Sneak Peak. We’ll have product experts on site to answer all of your questions.  

Chat and Get Hands On Support with Oracle Service Cloud Experts
The Oracle OpenWorld agenda includes 19 Service Cloud-specific sessions, covering all of our solutions – Cross-channel Contact Center, Web Customer Service, Knowledge Management, Policy Automation, Field Service and the Oracle Service Cloud Platform. Browse our service sessions in the session catalog or view this handy Focus on Document.

We’ll also have experts on-hand in the Demo Grounds, Mini Theatre sessions, and Hands-on Labs to give you front row access to solutions and exciting new features released. And, don’t forget to check out our partner exhibitors in CX Central: AmberLeaf, Chatbox, eVerge Group, Five9, Helix Business Solutions, Monad Solutions, OpenMethods, SoftClouds and Stone Cobra!

Kick Back, Relax, and Rock Out at the Customer Appreciation Event
GRAMMY Award-winner Billy Joel will take the stage at the Oracle Customer Appreciation Event, sponsored by Intel and Tata Consultancy Services. Join the Oracle team, partners and peers at this can’t-miss event on Wednesday evening, September 21st. Full details can be found here.

Need more information? Check out the Oracle OpenWorld website for the full scoop, and register to attend here. And, join the social conversation around OpenWorld by using the #OSvC and #OOW16 hashtags and mentioning @OracleServCloud. We hope to see you there! 

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