Oracle is positioned in the Leaders Quadrant in each of the three new Gartner Magic Quadrants:
(1) Magic Quadrant for CRM Multichannel Campaign Management
(2) Magic Quadrant for Field Service Management
(3) Magic Quadrant for CRM Customer Service Contact Management
Gartner Magic Quadrants position vendors within a particular market segment based on their completeness of vision and their ability to execute on that vision. Siebel CRM helps organizations differentiate their business to achieve maximum top-and bottom-line growth. It delivers a combination of transactional, analytical, and engagement features to manage customer-facing operations across industries.