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The latest in customer experience strategy, technology, and innovation.

Exceptional Customer Service is Driven by Empowerment - and Other News

Anna Sabryan
Senior Product Manager

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.


Oracle CX Social Content:

  • We are getting a head start on #ModernCX! Planning is underway for 2020. Don't miss out on updates for registration and perks. Get your alerts for 2020 here: http://ora.cl/4gh1o
  • See how #ecommerce and #DTC #retailers are spending their digital budgets in the new report from @CommerceNext: https://commercenext.com/research/ #OracleCX
  • #Oracle showcases its digital #marketing capabilities by marketing @MackTrucks http://ora.cl/yH8uH #B2B
  • While it’s easy to talk about #data in the #CX world, it’s hard to engineer solutions around data that create a great CX, says #OracleCX @rtarkoff http://ora.cl/aO4YR
  • 150 case studies and use cases from the peers and companies you trust and admire. See who's speaking at #OOW19. http://oracl.info/IK5650usiGx


Oracle CX in the News:

Oracle showcases its digital marketing capabilities by marketing Mack Trucks - Ragan

  • Oracle has won first place in the “B2B Campaign” category of Ragan’s 2018 PR Daily Awards, producing an integrated marketing campaign for Mack Trucks’ introduction of its first new highway product in 15 years.

In A World Of Voice-Activated, ‘Pageless’ Services, Your 20-Year-Old Apps Can’t Keep Up - Margaret Harrist, Forbes, 5.20.19

  • Data has become the number-one conversation, and while it’s easy to talk about data in the CX world, it’s hard to engineer solutions around data that create a great customer experience.


Industry News:

Exceptional Customer Service Is Driven By Empowerment - Micah Solomon, Forbes, 6.1.19

  • The first essential for customer service success is to put together a team of great employees; assembling such a team is one of the most important leadership ‘musts’ that there is.

Russia's MegaFon Deploys Comarch Field Service Management - Ray Sharma, Thefastmode, 6.6.19

  • To minimize the cost of service downtime and significantly improve and automate service delivery processes,  MegaFon has deployed the Comarch Field Service Management system.

The #1 Customer Service Secret: To Bring Customers Close To You, Get Close To Your Customer - Micah Solomon, Forbes, 6.3.19

  • To get close to a customer, it helps to live and breathe the realities, challenges, and aspirations of that customer’s industry.

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