What If You Could Reduce Service Time By 75%?
By Charles Knapp on Jun 29, 2010
Wouldn't it be great if you could reduce service request processing time by 75%? That is what Marsh Insurance achieved with Oracle's industry-leading CRM On Demand. By leveraging Oracle's cloud-based, enterprise grade insurance CRM and analytics, Marsh managers were able to gain new insight into service request volume and aging. Consequently, staff now complete requests within 3 days instead of the previous 12 day average -- increasing customer satisfaction and retention, which is so important in this economy. Congratulations to Marsh on this achievement! Watch Janet Muse, VP of Operations, explain more in this 3 minute video.