Communications service providers (CSPs) are offering increasingly complex, personalized service bundles to meet the needs of their customers. Meanwhile, customers are increasingly comfortable with multichannel interactions with retail suppliers. To become modern retailers, CSPs need to adopt new techniques, technology, best practices of leading ecommerce retailers. Learn more by reading this Analysys Mason white paper titled "Cross-channel marketing and sales provides a uniform, personalized buying experience".
The place to get informed about customer experience and how it impacts your success.
SubscribeSubscribe to our RSS feed.
- The Top Tech Trends Impacting the Future of Field Service Management by Stephen Fioretti
- Oracle CPQ Cloud: The Personalization Engine by Baylee Miller
- Visual Commerce – Content + Commerce Evolved
- It's Cloudy. While SaaS and The Cloud create confusion in commerce, opportunity calls
- LinkedIn Wins Gartner & 1to1 Media Customer Service Excellence Award by Stephen Fioretti
- What’s New with Oracle Field Service Cloud: May 2015 Release
- Hacking Growth: eCommerce Innovators Re-Imagining Familiar Consumer Markets
- Collaborate Across Lines of Business by Virginia Lo
- Be an Advisor, Not a Sales Person by Virginia Lo
- Applying a Retail Best Practice to Improve Field Service