Communications service providers (CSPs) are offering increasingly complex, personalized service bundles to meet the needs of their customers. Meanwhile, customers are increasingly comfortable with multichannel interactions with retail suppliers. To become modern retailers, CSPs need to adopt new techniques, technology, best practices of leading ecommerce retailers. Learn more by reading this Analysys Mason white paper titled "Cross-channel marketing and sales provides a uniform, personalized buying experience".
The place to get informed about customer experience and how it impacts your success.
SubscribeSubscribe to our RSS feed.
- Field Service USA 2016: Let’s Discuss the Field Technician of the Future
- Convert Omni-Channel Hype into Real Contact Center Success!
- 5 Reasons to Register for Modern Sales Experience
- Five Reasons to Attend Oracle’s Modern Service Experience 2016
- Bridging the Gap Between Mobile and Customer Service
- Building Agility into your Field Service Operations with Mobile Solutions
- Deliver the Grand Slam with Sales Performance Management
- Increase Productivity and Close Deals Faster
- 5 Steps To Start Your IoT-Enabled Service Strategy
- Oracle Named a Leader for Sales Performance Management Solution by Virginia Lo