Six Tips for Stellar Customer Services

Competition is fierce in today's economy and customers know this. They can easily search the Internet to find companies that sell similar products or services at competitive prices. That's why companies need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points.

Here are six tips for stellar customer service found in the February issue of CRM Magazine.


  1. Understand that the vendor, not the customer, is responsible for the service.
  2. Make it easy for the customer.
  3. Add value and relevance at every interaction.
  4. Ensure a consistent and seamless experience, regardless of channel.
  5. Provide faster, better, and more responsive service.
  6. Know your customer and provide personalized services.

If you are interested in reading more, click here to download the Deliver Extraordinary Customer Service: Create Experiences so Great the Customer Says, 'WOW' white paper.

Comments:

Post a Comment:
  • HTML Syntax: NOT allowed
About

The place to get informed about customer experience and how it impacts your success.

Stay Connected


Subscribe
Subscribe to our RSS feed.

Search

Archives
« April 2014
SunMonTueWedThuFriSat
  
1
4
5
6
9
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
   
       
Today