We have a new release within our CRM family here at Oracle. PeopleSoft CRM 9.1 was released a few days ago. This is the second release since Oracle acquired PeopleSoft.
PeopleSoft CRM 9.1 is designed to:Dramatically upgrade the user experience with Web 2.0 capabilities including collaboration and greater application interactivityAddress today's CRM business needs with functionally deep applications for marketing, sales, and service that benefit all industries, as well as comprehensive industry-tailored solutions for higher education, human resources, and communicationsProvide unmatched depth of integration - both data and business processes - to the student information system to manage the entire constituent lifecycle from prospect to student to alumni across recruiting, retention and faculty/student service delivery processes--the extent of integration is expected to be unmatched by previous releasesEnable deep, extensive integration to Oracle E-Business Suite HR Release 12.1 for human resources service delivery and workforce communications business processesIntroduce over 100 new features and three new products--Workforce Communications, Event Management, and Service Center for Higher Education
This new release has already been well received in the analyst community. Bill Band from Forrester Research says "Oracle is investing in the right things that customers care about: a "Web 2.0" user experience, collaboration tools, marketing and service functionality improvements, and making upgrades easier. I am sure the PeopleSoft fan club will be glad they now have a fully up-to-date CRM solution available to them.". For the entire Forrester report click here . For the press release click here.