OpenWorld Update #8: CRM for the Financial Services Industry
By Charles Knapp on Sep 24, 2009
Don't miss the great industry CRM sessions and exhibits at OpenWorld. Highlights include:
S311913 Improving Customer Interactions and Cross-Sell with Branch Sales and Service
Speakers: Daniel Bognar, Oracle; Christian Venter, ANZ Bank
ANZ Bank outlines how it implemented Siebel 8.0 solutions for more than 9,000 users and integrated with 15 legacy systems within 12 months.
Monday, 10/12/2009, 17:30 - 18:30, Westin Market Street Hotel, Olympic
S310805: Wealth Management for Banking, Insurance, Mutual Funds and Asset Management
Speaker: Aubrey Hawes, Oracle
Learn about new capabilities in Oracle CRM On Demand, new out-of-the-box integrations for financial services, and complementary functionality provided by Oracle FLEXCUBE Private Banking.
Tuesday, 10/13/2009, 13:00 - 14:00, Westin Market Street Hotel, Metropolitan I
S310243 First Niagara Implements CRM for the Retail Bank in 12 Weeks with Oracle CRM On Demand
Speakers: Eric Dickmann, Oracle; Jason Hillner, eVerge Group
First Niagara Bank selected Oracle CRM On Demand to enable a strategic sales transformation for its retail banking network. Learn about business value gained, what made the project successful, and lessons learned.
Tuesday, 10/13/2009, 13:00 - 14:00, Westin Market Street Hotel, Concordia
S311575 Application Integration and Sustainability in Financial Services
Speakers: Anita Brady, Ashwin Goyal, Aubrey Hawes, Oracle
See how Oracle offers banks a flexible foundation to achieve new levels of differentiation and customer satisfaction with an integrated solution at a reduced "total cost of transformation."
Tuesday, 10/13/2009, 14:30 - 15:30, Westin Market Street Hotel, Olympic
S309213 MDM for Financial Services: Compliance to Competitiveness--A Customer Case Study
Speakers: Tomasz Konstantynowicz, Michal Kotnowski, TENETO Consulting sp. z o.o.; Rohit Tandon, Oracle
Discusses the business case, solution architecture, organizational considerations, and tangible business benefits achieved by implementing Oracle MDM solutions.
Tuesday, 10/13/2009, 16:00 - 17:00, Westin Market Street Hotel, Olympic
S311911 Achieving ROI Goals with Siebel Customer Relationship Management at Poalim Bank
Speakers: Eran Feit, Orit Feldman - Hazan, Poalim Bank; Nazif Mohammed, Oracle
Learn more about how Poalim Bank has leveraged its investment in Siebel CRM to improve customer service and increase sales.
Thursday, 10/15/2009, 13:30 - 14:30, Westin Market Street Hotel, Olympic