OpenWorld Update #5: Spotlight on Business Intelligence Sessions in CRM
By user753928 on Sep 21, 2009
Analytics is a core component of a successful CRM strategy. Learn more at Oracle OpenWorld from customers, Oracle product experts, and Oracle's own Applications IT group on best practices.
Don't miss these sessions!
S311895: Oracle Real-Time Decisions and Siebel CRM: Product Overview and Customer Success. Learn how to leverage Oracle Real-Time Decisions across sales, e-commerce, marketing, and service interaction channels to reveal insights and improve each customer interaction. In addition, learn how customer service organizations can effectively apply self-learning predictie analytics during service interactions to maximize revenue, improve customer satisfaction, and increase customer retention.
2:30 pm on Monday, Oct 12th in Moscone West Rm. 2010
S310313: Enabling Sales Visibility and Insight with Oracle BI for Siebel CRM at Wind River. Learn how Wind River was able to obtain a single, consolidated view of sales across siloed sales channels, sales stages, and product and busines model mixes.
2:30 pm, Monday, Oct 12th in Moscone West Rm. 3014
S310311: Drive Accountability and Performance into Marketing with Analytics for Siebel CRM. Learn how Agilent utilizes Oracle Marketing Analytics to provide complete visiblity across the lead-to-retain process.
4:00 pm, Monday, Oct 12th in Moscone West Rm. 3016
S310289: Equifax Increases Customer Insight with Oracle BI for Siebel CRM Applications. Find out how Equifax uses Oracle BI applications to increase visiblity and improve decision-making in sales, marketing, service, partner programs, and contact centers.
1:00 pm, Tuesday, Oct. 13th in Moscone West Rm. 3018
S312010: Oracle's Siebel Customer Relationship Management Analytics Strategy Overview and Road Map. Learn how CRM analytics is changing the game by breaking down traditional application barriers for front-line users and how Oracle itself is gaining insight from its own analytics solution.
11:45 am, Wednesday, Oct. 14th in Moscone West 2010.
S310889: Creating Custom Siebel Reports, Using Oracle Business Intelligence Publisher. Learn how to use Oracle BI Publisher to create custom reports in Siebel CRM and convert custom Actuate reports.
1:45 pm - 2:15 pm, Wednesday, Oct. 14th in Moscone West Rm. 2009
S310696: Leveraging Oracle CRM On Demand Analytics. See how you can leverage Oracle CRM On Demand and its extensive analytics capabilities to drive real-time and historical visibility into customer interactions across the enterprise.
10:30 am, Thursday, Oct. 15th in Moscone West Rm. 2001
S311851: Converting Your Siebel Report Solution from Actuate to Oracle Business Intelligence Publisher. Examine Oracle Advanced Customer Services' best practices for preparing your business to update your reports, your reporting strategy, and the technical challenges to be aware of as you plan and execute your migration.
1:30 pm, Thursday, Oct. 15th in Westin, Metropolitan I.
S311011: Upgrade Considerations for Oracle Business Intelligence. Discover in this session when and if you should upgrade Oracle BI apps or the BI technology stack, and hear about the dependencies and new capabilities Oracle has delivered to increase the embedded integration between Siebel CRM and Oracle BI solutions.
3:00 pm, Thursday, Oct. 15th inMoscone West Rm. 3000
And don't forget to Meet the Experts in the Applications Lounge on the 2nd floor of Moscone West.
- BI Publisher from 1:00 pm to 2:00 pm on Tuesday, October 13th
- Oracle BI Applications for CRM from 2:00 pm - 3:00 pm on Tuesday, October 13th