OpenWorld Update #14: Top CRM Industry Sessions At A Glance

S310831 Siebel Retail Overview: Loyalty, Multichannel, Service, and Case Management
Presenters: Mike Dominy, Oracle
This session provides an overview of the overall retail strategy for Oracle's Siebel product line and outlines how the Siebel applications are being applied to several key retail challenges, including cross-channel customer loyalty, multichannel order management, and cross-channel customer service and support.
Monday, 10/12/2009, 16:00 - 17:00, Westin Market Street Hotel Metropolitan I **

S310788 Siebel Customer Relationship Management for Communications
Presenters: David Fan, Oracle
Aiming to improve profitability by streamlining operational efficiency and reducing time to market in the world of convergence, Siebel CRM leverages the breadth of Oracle technical and application solutions to deliver the most-complete industry business processes.
Tuesday , 10/13/2009, 11:30 - 12:30, Westin Market Street Hotel Metropolitan I **

S310805 Wealth Management for Banking, Insurance, Mutual Funds, and Asset Management
Presenters: Aubrey Hawes, Oracle
Come to this session to learn about new wealth management capabilities in Oracle's software-as-a-service/CRM offering Oracle CRM On Demand, new out-of-the-box Oracle Application Integration Architecture integrations for financial services, and complementary functionality provided by Oracle FLEXCUBE Private Banking.
Tuesday, 10/13/2009, 13:00 - 14:00, Westin Market Street Hotel Metropolitan I **

S311984 Ensuring Consistent Service Delivery and Client Outcomes in Social Services
Speakers: Steven Krogen, IRS; Nico Padovan, DIAC; Calvin Tu, Oracle
Hear firsthand from leading government agencies how Oracle solutions are helping them achieve consistent service delivery and better outcomes with lower overall cost of ownership.
Tuesday, 10/13/2009, 14:30 - 15:30, Westin Market Street Hotel, Metropolitan I

S310849 Empower Hospitality and Retail Loyalty Programs with Siebel Loyalty Management Solutions
Presenters: Prabir Sengupta, ITC; Sundar Swaminathan, Oracle; Alok Verma, ITC InfoTech
This session provides an overview of Oracle's Siebel loyalty management platform and shows how a major hospitality and retail enterprise drives customer loyalty to its hospitality and retail offerings through Siebel loyalty management solutions and Oracle Business Intelligence Suite, Enterprise Edition.
Tuesday, 10/13/2009, 14:30 - 15:30,Westin Market Street Hotel Metropolitan II **

S310794 Leveraging Siebel CRM to Thrive in the Professional Services Industry
Presenters: Marilu Davis, Hewlett-Packard; Marshall Powell, Oracle
Hear Oracle and HP Application Services discuss how HP and other large companies stay ahead of their competitors in the services industry through innovative customer acquisition, retention, and service execution strategies.
Tuesday, 10/13/2009, 16:00 - 17:00,Westin Market Street Hotel Metropolitan I **

S310810 Oracle CRM On Demand Life Sciences Strategy Overview and Road Map
Presenters: Piers Evans, Oracle
Attend this session to understand how Oracle CRM On Demand enables life sciences sales and marketing processes today and will continue to do so in the future.
Tuesday, 10/13/2009, 16:00 - 17:00, Westin Market Street Hotel Metropolitan II **

S307994: Ignite Your Distribution Management Strategy
Presenters: Tom King and Antonius Wiryawan, Oracle; Scott Mampre, Capgemini
This session explains how Oracle Insurance products are breaking distribution barriers with integrated data capture/new business, CRM, rating, and document management systems to enable straight-through processing and improve channel relationships and current distribution channels.
Wednesday 10/14/2009 10:15 - 11:15 Westin Market Street Hotel, Franciscan I

S310790 Enterprise Case Management in a Program-centric World
Speakers: Surend Dayal and Amy Santenello, Oracle
This session discusses strategies for successful policy modeling and automation as part of an enterprise case management solution and provides an update on future enhancements to Oracle's Siebel Public Sector case management solution.
Wednesday, 10/14/2009, 10:15 - 11:15, Westin Market Street Hotel, Metropolitan I

S310826 Bridge Pharmaceuticals' Sales and Marketing with Siebel Personalized Content Delivery
Presenters: Chad Kirchner, Oracle
Attend this session to understand how Siebel Personalized Content Delivery can help bridge the sales and marketing gap to enable true closed loop marketing in your organization.
Thursday, 10/15/2009, 09:00 - 10:00, Westin Market Street Hotel Metropolitan II **

S311983 Natural Language Policy Automation: Empower Users to Manage Policy Complexity
Speaker: Davin Fifield, Oracle
Empower business users to develop and manage rules directly from legislative and policy documents. Come to this session to see how legislation and policy documents are rapidly transformed into unambiguous natural language business rules.
Thursday, 10/15/2009, 09:00 - 10:00, Westin Market Street Hotel, Metropolitan I

S311871 On-Demand CRM for Engineering and Construction
Presenters: Craig Larson, Oracle
Learn how Oracle CRM On Demand's engineering and construction solution provides a single and actionable 360-degree view of your customer; full CRM lifecycle management and integration with ERP solutions such as Oracle Projects and with Oracle's Primavera solutions; advanced analytics; and much more.
Thursday, 10/15/2009, 10:30 - 11:30, Westin Market Street Hotel Metropolitan I **

S310837 Next-Generation Customer-centric Retailing with Siebel Loyalty
Presenters: Don Rome, Oracle; Shyam Shah, Oracle
This session provides an overview of how Oracle's Siebel Loyalty can help retailers enhance their customer-centric loyalty initiatives while ensuring a more consistent cross-channel experience for improved profitability.
Thursday, 10/15/200,12:00 - 13:00, Westin Market Street Hotel Metropolitan I **

S310573 Integrate Oracle Policy Automation with Siebel Solutions in Less Than 30 Minutes
Speakers: Heike Lorenz and Philip Whitwell, Oracle
In this technical session, see Oracle Policy Automation and Oracle's Siebel Customer Relationship Management in action and learn about best practices for configuration.
Thursday, 10/15/2009, 15:00 - 16:00, Westin Market Street Hotel, Metropolitan I


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