OpenWorld Update #10: CRM for the Public Sector
By Charles Knapp on Sep 29, 2009
Don't miss the great industry CRM sessions and exhibits at OpenWorld. Highlights include:
S311696 General Session: Public Sector
Speakers: Mark Johnson, Oracle; David Wilson, Accenture
Learn how Oracle can help you achieve organizational goals through its recent acquisitions and integration strategies.
Monday, 10/12/2009, 13:00 - 14:15, Moscone West L3, Room 3003
S310790 Enterprise Case Management in a Program-centric World
Speakers: Surend Dayal and Amy Santenello, Oracle
This session discusses strategies for successful policy modeling and automation as part of an enterprise case management solution and provides an update on future enhancements to Oracle's Siebel Public Sector case management solution.
Wednesday, 10/14/2009, 10:15 - 11:15, Westin Market Street Hotel, Metropolitan I
S311984 Ensuring Consistent Service Delivery and Client Outcomes in Social Services
Speakers: Steven Krogen, IRS; Nico Padovan, DIAC; Calvin Tu, Oracle
Hear firsthand from leading government agencies how Oracle solutions are helping them achieve consistent service delivery and better outcomes with lower overall cost of ownership.
Tuesday, 10/13/2009, 14:30 - 15:30, Westin Market Street Hotel, Metropolitan I
S310573 Integrate Oracle Policy Automation with Siebel Solutions in Less Than 30 Minutes
Speakers: Heike Lorenz and Philip Whitwell, Oracle
In this technical session, see Oracle Policy Automation and Oracle's Siebel Customer Relationship Management in action and learn about best practices for configuration.
Thursday, 10/15/2009, 15:00 - 16:00, Westin Market Street Hotel, Metropolitan I
S311983 Natural Language Policy Automation: Empower Users to Manage Policy Complexity
Speaker: Davin Fifield, Oracle
Empower business users to develop and manage rules directly from legislative and policy documents. Come to this session to see how legislation and policy documents are rapidly transformed into unambiguous natural language business rules.
Thursday, 10/15/2009, 09:00 - 10:00, Westin Market Street Hotel, Metropolitan I
S311697 Smart Cities: Building Integrated Digital Citizen Services in the 21st Century
Panel: Lewis Carr, Oracle; Gina Knepp, City of Sacramento; Saul Melara, City of Riverside; Jay Primus, SFMTA; Gerard Stam, Public Works Rotterdam
Case study panel focused on government transformation through integrated SNEN (Single Non-Emergency Number systems, such as 311) integrated with federated single-government portals and other citizen-centric services.
Tuesday, 10/13/2009, 13:00 - 14:00, Moscone West L3, Room 3003
Demo: Case Management and Policy Automation
Learn about Oracle's case management and policy automation solutions.
Industries Demo Area, Moscone South, S-087