Looking ahead at 2011-with Gartner

Speaking of forecasting the future. Gartner highlighted the top 10 technologies and trends that will be strategic for most organizations in 2011. While Gartner's predictions are not specific to CRM, you just cannot help but notice some of the common themes in store for 2011.

The top 10 strategic technologies for 2011 include:

  1. Cloud Computing
  2. Mobile Applications and Media Tablets
  3. Social Communications and Collaborations
  4. Video
  5. Next Generation Analytics
  6. Social Analytics
  7. Context-Aware Computing
  8. Storage Class Memory
  9. Ubiquitous Computing
  10. Fabric-Based Infrastructure and Computers

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