Is Master Data Management CRM's Secret Sauce?
By Divya Malik on Feb 17, 2011
This was the title of a recent blog entry by our colleagues in EMEA. Having a good master data management system enables organizations to get a unified, accurate and complete understanding of their customers.
Gartner Group's John Radcliffe explains why MDM is destined to be at the heart of future CRM and social CRM projects.
Experts are predicting big things for master data management (MDM) in the immediate future. While far from being a new kid on the block, its potential benefits at a time when organisations are drowning in data mean that it is in the right place at the right time. "MDM is not 'nice to have'," explains John Radcliffe, research vice president at Gartner. "If tackled in the right way it can provide near term business value that plays into an organisation's new focus on cost efficiencies, risk management and regulatory compliance, while supporting growth and future transformative strategies."
The complete article can be found here.