Gartner Places Oracle in Leaders Quadrant for CRM Customer Service Contact Centers

Through 2013, four major initiatives will dominate overall customer service strategies:

  • Tying together service interaction channels

  • Integrating social CRM capabilities

  • Analyzing the customer experience

  • Apply business rules and knowledge in real time

  • Gartner's Magic Quadrant for CRM Customer Service Contact Centers positions Oracle's Siebel CRM in the leaders quadrant.

    Comments:

    Post a Comment:
    • HTML Syntax: NOT allowed
    About

    The place to get informed about customer experience and how it impacts your success.

    Stay Connected


    Subscribe
    Subscribe to our RSS feed.

    Search

    Archives
    « February 2015
    SunMonTueWedThuFriSat
    1
    2
    3
    4
    5
    6
    7
    8
    9
    10
    12
    14
    15
    16
    17
    18
    19
    21
    22
    23
    25
    26
    27
    28
           
           
    Today