Gartner Places Oracle in Leaders Quadrant for CRM Customer Service Contact Centers

Through 2013, four major initiatives will dominate overall customer service strategies:

  • Tying together service interaction channels

  • Integrating social CRM capabilities

  • Analyzing the customer experience

  • Apply business rules and knowledge in real time

  • Gartner's Magic Quadrant for CRM Customer Service Contact Centers positions Oracle's Siebel CRM in the leaders quadrant.

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