Do You Need Engaging, Real-Time Service?
By user753928 on Sep 27, 2010
Look no further with Siebel CRM and Oracle CRM On Demand, both rated as leaders in the latest "The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010."
In order to grow and retain customer loyalty in today's competitive economy, delivering a superior customer experience is of paramount importance. Customers are more business savvy in a socially networked world and expect real-time responses and interactions. Siebel CRM provides "strong customer service functionality and a breadth and depth of functionality for many industry verticals." Cited was a new task based user interface introduced in Siebel 8 that delivers a task-driven, highly personalized user experience to increase agent productivity and effectiveness. Likewise, Oracle CRM On Demand "offers sound customer service functionality" for organizations looking for "quick time-to-value, strong usability, and low upfront costs."
Oracle offers mid-sized and large organizations the flexibility to choose the right CRM solution tailored to fit their specific business needs, all from one vendor.
To learn more, read the full report here.