Customer Success: Cummins' Oracle CRM On Demand Implementation
By Tony Berk on Jun 04, 2009
In this video, Kristina Frazier-Henry, Director, Engine Business IT at Cummins, discusses Cummins' implementation of Oracle CRM On Demand. Cummins Inc., a global power leader, is a corporation of complementary business units that design, manufacture, distribute and service engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems. Cummins replaced an existing call center application with Oracle CRM On Demand in six weeks! Now, they have great insight and trending of customer issues with CRM On Demand's analytics functionality.
To see other customer stories, visit CRM On Demand Success.