Communications: Customer Experience
By Michael Seback on Jul 10, 2012
Imagine, what would a totally new customer experience look like in Communications?
Could a customer research comments from social networks, buy online and be geo directed to a nearby store to pick up the device? Could the customer be contacted proactively that he is approaching a data threshold for a smart phone and be offered value added options to manage usage? Could the customer upgrade video features interactively and leverage loyalty points for payment? Watch this short Communications Customer Experience story to see how these these challenges are met and exceeded.