Communications: BSNL Unifies The Customer Experience
By Dkildahl -Oracle on Jun 13, 2012
Hear how BSNL achieved a unified customer experience across channels. BSNL is India's number one telecommunications operator with 70M mobile customers and 20M wired customers. They consolidated 330 different districts and customer experiences into a single customer experience across the contact center, web, email and SMS. Click here to listen to their journey. Read more about Oracle Communications.