CEO Is the New CRM

Danny Rippon launched his blogging career last week with The Marketer outlining how CRM has evolved from managing customer data to 'CEM' - Customer Experience Management, and for true market leaders it is moving towards 'CEO' - Customer Experience Optimisation. Or as we like to say here in the states Customer Experience Optimization (with a "z"). Click here to hear Danny's thoughts on why CEO Is the New CRM.

Comments:

Post a Comment:
  • HTML Syntax: NOT allowed
About

The place to get informed about customer experience and how it impacts your success.

Stay Connected


Subscribe
Subscribe to our RSS feed.

Search

Archives
« July 2015
SunMonTueWedThuFriSat
   
1
2
3
4
5
7
10
11
12
13
16
18
19
20
21
23
24
25
26
28
29
30
31
 
       
Today