Blue Shield of California Improves Responsiveness with Oracle Self-Service E-billing
By Tony Berk on Nov 04, 2010
Is your company looking to reduce the burden on your customer service representatives (CSRs) and improve customer convenience? Think self-service!
Oracle Self-Service E-Billing streamlines operations and deepens customer relationships. The application provides B2B and B2C companies with the ability to cost-effectively present interactive and personalized bills online with multiple payment options. Industry-leading hierarchy management tools and in-depth billing data analysis capabilities empower managers and individual employees to take pro-active measures by identifying and investigating cost and usage trends in real-time across multiple views of their organization.
Oracle Self-Service E-Billing is the most adopted E-Billing offering on the market with over 125 million enrolled users. It evolves business and consumer billings from mere transactions to meaningful relationships. Consequently, organizations increase customer loyalty, improve profitability, and reduce their carbon footprint.
At Blue Shield of California, Oracle Self-Service E-Billing not only processes more than 84,000 premium payments electronically each month, but it has reduced the burden on the CSRs in the call center and improved call center time to resolution. Customers appreciate the convenience of self-service and the online functionality allows CSRs to focus on more complex issues where their attention is required.