Better Case Management For Social Services
By Michael Seback on Nov 09, 2010
Raad voor de Kinderbescherming NL Protects Children with Better Case Management Solution
Raad voor de Kinderbescherming NL chose Oracle's Siebel Case Management as the system that supports our primary business procedures. This solution enables our agency to put its point of view into action: Protecting children is something we do together." Peter Siebers, Director
"We were looking for a case management package, and the Siebel application offered a good price point and quality. A standardized application is also less susceptible to risks than a customized package would be. We are not a technical organization; our focus is on protecting children, and we want to spend minimal time and energy on supporting technical systems," Siebers said.
The Siebel application and Accenture's approach presented the best combination with regard to the agency's requirements. A phased rollout with strong employee involvement ensured success. "We are very pleased with the actual roll-out," Siebers said. "The implementation happened within an acceptable small extension of the deadline and budget, and the solution proved its value to our practice. Thanks to Oracle's Siebel Case Management solution, we are able to optimally serve our youth clients now and into the future."