Are Your E-Billing Solutions Costing You Customers?
By kathryn.haughton on Dec 01, 2008
New E-Billing Webcast and Solution Factory
Since 50-80% of all customer service inquiries are related to bills, E-Billing is the cornerstone of truly effective customer self-service. Oracle Self-Service E-Billing solutions are the most adopted solutions are the market with over 200 million end users. The offerings allow businesses to forge deeper and more profitable relationships with their customers. Last month we conducted a webcast featuring payments expert Richard Crone. Richard discussed the latest trends in E-Billing and Customer Self-Service. He also shared valuable insight into how the right E-Billing solutions can enable your business to gain as much as $25 for every consumer adopting the solutions.
Richard K. Crone leads Crone Consulting LLC, helping financial institutions, billers, merchants, payment networks, processors, start-ups and investors transform payments from a cost of business to revenue-producing new lines of business.