Patience is a virtue your customers don't possess. You realize this to be true not only as a retailer but as an online shopper yourself. Why bother paying for shipping on one website when you know you can price shop on Amazon? Why deal with a bad mobile experience when you know other options exist?
We recently surveyed a few digital shoppers and the message was clear - consumers want premium shopping experiences without the premium price:
This new normal is the battleground for the years to come. Your digital customer experience is your great weapon and the application will be your great differentiator in a complex and crowded market where everyone is focused on profitability and building customer loyalty.
Delivering the most personalized shopping experiences possible is key because the more direct and focused the experience is to the individual shopper, the better the chance to earn trust, make a sale, and position yourself for repeat sales. To automate and scale this practice is the objective for visionary brands and those looking to transform digitally.
The challenge with the concept of personalization is it's a broad sweeping category of techniques for addressing any number of customer needs.
The list of personalization requirements goes on.
Rightly so, many brands are looking for technology to lead their digital transformation, address such personalization concerns, and to integrate experiences seamlessly.
This is why we've reached out to industry experts and ecommerce professionals like yourself to help us detail a roadmap for technology investments with the ultimate goal being to provide the most superior, personalized digital shopping experiences possible - and do so at scale.
Thus, we created The Executive's Handbook to Modern Digital Commerce.
Within this comprehensive handbook we talk about what it means to execute modern digital commerce best practices beginning with the concept of customer obsession and why it's necessary to place the customer and the countless buyer journeys at the center of your digital commerce strategy.
We then discuss the process, or digital transformation process, retailers and online brands can take to address key concerns around their culture and common work processes.
Next we dive into what's possible with modern digital commerce technology and how to innovate in the age of personalization.
We feature key insights and takeaways from industry experts. Take a peek at some of the insights and quotes:
Scott Lachut: "Data analytics is a must-have for understanding the forces driving demand." tweet this
Ken Morris: "Consumers expect a seamless experience - making real-time retail the new industry imperative." tweet this
Stewart Rogers: "While marketers understand the importance of #mobile, 60% tell me they are ill-equipped to deal with [it]." tweet this
Greg Buzek: "The greatest need right now is around the entire concept of unified commerce." tweet this
Chuck Martin: "Attend external meetings or conferences to help teams stay ahead in tech." tweet this
Ed Cleary: "A seamless #custexp across different devices, in-store, and social is key to being customer-centric." tweet this
Stephen Monaco: "Success will come from a view of customers as individual people, not as a target market." tweet this
Terry Duperon: "Budget, technology, insights, and infrastructure are barriers to customer centricity." tweet this
Brian Solis: "When we use AI to analyze #CustExp, we gather new insights - leading to innovation and new touchpoints." tweet this
Branden Moskwa: "The answer to leveraging quick wins is as simple as one word, INTEGRATION." tweet this
Consumer shopping behavior is driving-to-digital. Every week another retailer is closing a physical storefront and digital commerce is the great equalizer among brands. No matter the size of the business, every retailer and ecommerce brand is facing the same set of core challenges:
New brands will continue to enter the market and offer unique, compelling experiences designed to take market share. You have to be willing to fight back to retain your customers. It's the only way to remain profitable during a time where the economy is flat across the board.
Download the handbook today for complete information.