Welcome to the Oracle CX blog:
The latest in customer experience strategy, technology, and innovation.

Digital Identity is the Key to CX - and Other News

Anna Sabryan
Senior Product Manager

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.


Oracle CX Social Content:

  • One of the most important success factors in changing #CX is #customerservice, without which you'll never create long-term, profitable relationships that build success: http://ora.cl/vB2bj #OracleCX @rtarkoff

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  • Proud to announce @Oracle is named a Leader in the @Gartner_Inc June 2019 #MagicQuadrant for CRM Customer Engagement Center for its ability to execute and completeness of vision. http://ora.cl/X0US7

  • Learn how emerging technologies can enhance #CX and drive business benefits http://ora.cl/uu4QU #survey

  • With #custsuccess stories from all types of businesses-from all over the world - #OOW19 SF is the place to shape the future of your company. Register now to save $400: http://oracl.info/AorL50uAC2I


Oracle CX in the News:

Boosting Customer Satisfaction Through Predictive Service – Rob Tarkoff, Smartcustomerservice, 6.24.19

  • Oracle CX Rob Tarkoff shows how customer service helps to create long-term, profitable relationships that build success.


Industry News:

Digital Identity Is The Key To CX - Glenn Larson, Forbes, 6.21.19

  • Today 88% of businesses view CX as a competitive differentiator- customers are willing to pay more for a better experience, and often experience trumps both price and product.

3 key takeaways from the Forrester CX NYC 2019 Conference - Courtney Garcia, Smg, 6.27.19

  • Customers matter more than ever, and it’s our responsibility to understand what they value, what motivates them, and what inspires them.

Creating competitive advantage through CX  - Derek Bose, Bizcommunity, 6.28.19

  • Research firm International Data Corporation (IDC) predicts that at least 15% of a business’s standard CX decisions will be handled by algorithms by 2020.

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