Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.
Oracle CX Social Content:
One of the most important success factors in changing #CX is #customerservice, without which you'll never create long-term, profitable relationships that build success: http://ora.cl/vB2bj #OracleCX @rtarkoff
What is the true meaning of #CX and how it’s evolving? Here are takeaways from #ModernCX. Sign up to learn what's ahead for CX 2020! http://oracl.info/v7SO50uNWWU
Proud to announce @Oracle is named a Leader in the @Gartner_Inc June 2019 #MagicQuadrant for CRM Customer Engagement Center for its ability to execute and completeness of vision. http://ora.cl/X0US7
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Oracle CX in the News:
Boosting Customer Satisfaction Through Predictive Service – Rob Tarkoff, Smartcustomerservice, 6.24.19
Oracle CX Rob Tarkoff shows how customer service helps to create long-term, profitable relationships that build success.
Digital Identity Is The Key To CX - Glenn Larson, Forbes, 6.21.19
Today 88% of businesses view CX as a competitive differentiator- customers are willing to pay more for a better experience, and often experience trumps both price and product.
3 key takeaways from the Forrester CX NYC 2019 Conference - Courtney Garcia, Smg, 6.27.19
Customers matter more than ever, and it’s our responsibility to understand what they value, what motivates them, and what inspires them.
Creating competitive advantage through CX - Derek Bose, Bizcommunity, 6.28.19
Research firm International Data Corporation (IDC) predicts that at least 15% of a business’s standard CX decisions will be handled by algorithms by 2020.