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Dig into Oracle Service Cloud and Field Service 18A Release

Daniel Foppen
Chief Contact Center Awesomeness Ambassador

This latest release of Oracle Service Cloud and Oracle Field Service Cloud includes new functionalities and enhancements that empower our customers to streamline and simplify the service experience for agents and consumers.

The 18A Release includes some exciting new features in Service Cloud including Answer Versioning for Knowledge Foundation, CKEditor for Answers in .NET, and Workspaces for Agent Browser UI.

With the latest release of Oracle Field Service Cloud, we have enabled new ways for customers to leverage our innovations to suit their needs, including, several new plug-ins. Beyond the plugins, 18A is jam packed full other cool innovations like:

  • IoT Cloud integration
  • Mobility app for iOS
  • Mobility landing page

To learn more, watch the Oracle Service Cloud 18A Release Video, Part I and Part 2.

Oracle Service Cloud 18A Release, Part 1 Video

Oracle Service Cloud 18A Release, Video Part 1

Oracle Service Cloud 18A Release, Video Part 2


Oracle Service Cloud 18A Release Resources

For more detailed information on these and a rest of the features in the 18A release please visit the resources below.

Join the discussion

Comments ( 3 )
  • Santosh Patil Wednesday, February 28, 2018

    Field Service Cloud features added in 18A is amazing.

  • Darsen Prasad Wednesday, February 28, 2018

    Finally..!! the long waited answer versioning.

  • Luuk Friday, March 2, 2018

    Halleluja!!! Answer versioning!!!!

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