Wednesday Apr 02, 2014

CX @ OpenWorld Call for Customer Success Stories is Now Open - by Scott Ewart

Oracle OpenWorld is Oracle’s flagship customer conference, and CX @ OpenWorld is our CX focused conference within a conference designed for all Oracle’s CX customers: (Sales, Service, Marketing, Social, Commerce, Siebel, CPQ, Knowledge). This is where we highlight all of our products, our product roadmaps, the technical side of our software, integration among the entire Oracle suite of CX products, as well as celebrate and learn from our customers’ stories and successes. Our main theme this year is “Modern Customer Experience Transforming Your Business”, and we are looking for sessions that align with the theme of transforming the customer experience, how you have accomplished providing your customers with a great exposure to your business from start to finish, and integration of the entire customer experience lifecycle (marketing, sales, social, commerce, CPQ, service, Knowledge)

This year, customers and partners are invited to submit sessions that describe your experience in a case study format. We want to hear the details around what questions you asked yourselves before embarking on a project, what goals you wanted to achieve, and why that was important to your business.

Of particular interest to our audience at this conference is how you have achieved your goals, including the implementation process, and the business value gained as a result. We want you to describe different aspects of your implementations. We want you to tell us the evaluations you did when you compared products and decided on your path to move forward. We want you to share your successes with us and other Oracle customers that can learn from your experience.

We are interested in the HOW you got things accomplished. We do not want to hear a commercial for a particular implementation methodology with a particular partner; we DO want to hear about how your partnership enabled success in the project, and win-win situations.

This year, especially, we want to hear about the decisions you made to integrate your solutions. Are you using your existing solutions and adding Cloud solutions on top of them? Have you shifted your entire business to the Cloud? How are you integrating the solutions you are using? We want to hear about the other solutions in your environment – are you integrated with more than one cloud inside CX (Marketing, Sales, Service)? Please share these stories with us.

At CX @ OpenWorld, it is our hope that we create a community of all CX professionals and technicians where people want to hear from each other, connect with each other, and build relationships by sharing stories and solutions. By sharing your story, you also get the additional benefit of bringing recognition to your company and to you as a professional in the industry.

Session submissions are due by April 15, 2014. Please submit your abstract here.

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