Thursday Oct 31, 2013

Missed OpenWorld? Fear not. Customer Service Presentations for you!

As a Customer Service professional, you know the most frightening thing is having mission-critical systems go down when you’re trying to support customers. So while others are munching on candy this Halloween, why not spend your time listening to these Oracle OpenWorld sessions?

 
Oracle Service Vision and Roadmap
Oracle RightNow Cross-Channel Contact Center
Oracle RightNow Web Customer Service
Oracle RightNow Chat Cloud Service & Oracle RightNow Virtual Assistant Cloud Service
Oracle RightNow Social Customer Service
Oracle RightNow Cloud Service - Upgrades
Oracle Service – EBS Field Service
Oracle Service – Siebel Service
Oracle Service – Siebel Field Service

In these presentations, you will learn the latest capabilities available in Oracle’s Service solutions for delivering a great customer experience. Like the ability to …

Serve Your Customers Anywhere to maintain one seamless dialogue
Turn Your Contact Center into a Profit Center by giving personal offers
Use Social to Get Ahead of Service Issues by capturing and responding to posts
Offer Help a Click Away on your support site at the point of need
Humanize Web Self-Service with a Virtual Assistant that uses natural conversation

As journalist Robert Liparulo said, “Knowledge was like candy: you never turned it down, especially if you didn't have to work too hard to get it.” It’s right here. Listen, Learn and Lead.

B2B and B2C Commerce are alike… but a little different – Oracle Commerce named Leader in Forrester B2B Commerce Wave

We weren’t surprised to see Oracle Commerce positioned as a Leader in Forrester’s first Commerce Wave focused on B2B, released earlier this month. The reports validates much of what we’ve heard from our largest customers – the world’s largest distribution, manufacturing and high-tech customers who sell billions of dollars of goods and services to other businesses through their Web channels. More importantly, the report confirms something very important: B2B and B2C Commerce are alike… but a little different.

[Read More]
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