Tuesday Oct 01, 2013

To Code or Not to Code? by Davin Fifield

A typical problem in an organization is how to automate complex and ever-changing policies while also ensuring those deployed policies are in compliance and consistent across all channels. 

In a recent IDC Link  Oracle offers Change “On the Fly” for Human Services Policies”,  (August 2013) Adelaide O’Brien, Research Director mentions “Health and Human Services organizations are currently looking for ways to redesign their programs, focusing on making the programs as efficient as possible while providing the greatest value to the recipient and provide better service for less money.”  If organizations think the best way is to code their policy rules, they should think again. Hard coding rules in a backend system causes organizations to lose the ability to respond to policy changes with ease and agility. And opens the door to non-compliance.

O’Brien adds, “By streamlining the automation of benefits by empowering users to develop and manage rules in natural language Word and Excel documents…government organizations will be able to decrease errors and training cost, improve the speed and quality of the process, provide timely decisions, eliminate benefit backlogs and prevent recurrence.”

So is there such a solution?  Yes, there is!

Oracle Policy Automation enables the organization’s policy owners, subject matter experts, even business users to easily capture, model, deploy and manage even the most complex policies.  Oracle Policy Automation goes even further by sharing policy rules across key stakeholders ensuring accurate interpretation, while also deploying them consistently across all communication channels!  This capability enables customers to choose their communicate channel and a time that is convenient for them.

Please visit Oracle Policy Automation for more information, including details of the new cloud edition.

Hail to the Chief ...

… the Chief Customer officer, that is. Even five years ago, this wasn’t a common title that I saw in companies. According to the Chief Customer Officer Council, Chief Customer Officers now exist at 46% of enterprises over $250 million. By the looks of it, the Chief Customer Officer is doing better at bridging differences than our political leaders today.

[Read More]

October 17th Webcast: B2B Commerce – What Industry Trendsetters Do Right

Thursday, October 17, 2013
8:30 a.m Pacific / 11:30 a.m Eastern / 5:30 p.m CET

The B2B e-commerce landscape is changing. In fact, according to Forrester, the B2B commerce marketplace is nearly 5 times larger than the B2C marketplace. Leading edge companies such as Carolina Biological Supply know this and have adapted.

Carolina Biological Supply has looked to Oracle and Oracle partners for commerce and JD Edwards product solutions that provide a clear business edge.

Join us for this thought provoking panel and hear how:
  •     B2B commerce is changing and what you should know.
  •     Market leaders are evolving successfully.
  •     Oracle solutions offer unique technology and capabilities that deliver results.

Webcast Panelists:

Chad Petersen
Director, eCommerce, Carolina Biological Supply Company

Andy Hoar
Sr. Analyst, eBusiness, Forrester Research

John Andrews
Vice President, Product Management, Oracle Commerce

Don’t miss this informative, lively discussion from B2B commerce industry thought leaders. And come ready with your questions for our panelists. Register Now.

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