Monday Jul 29, 2013

Middle East eCommerce – Shopping is Big Here

I just got back from a week-long visit to the Middle East spending time with retailers in UAE and Kuwait.  It was the height of summer, with temperatures around 44C/111F and the holy month of Ramadan – a uniquely Middle Eastern experience.

Also uniquely Middle Eastern was the state of retail.  Wherever I turned, concierges, friends and well-wishers suggested I visit their country’s malls.  From the Dubai Mall, to the Emirates Mall, to the Avenues Mall in Kuwait.  Shopping is big here.  In 1996 Dubai established the 1-month “Shopping Festival”.  Even Ramadan has been intertwined with a shopping experience, with malls hanging greetings of “Ramadan Kareem” throughout the halls and certain malls running Ramadan Campaigns (‘ A Ramadan to Remember’

I had to see what they had in store.  Each mall is an architectural marvel.  The Burj Al Khalifa, at 829.8 m (2,722 ft) is the tallest building in the world and an anchor of the Dubai Mall.  The mall of the Emirates includes a ski slope, complete with real snow.  Each mall is marbled and cool, comparable to malls in the US (Natick Mall, Mall of America, Destiny USA) or Europe (Galleries Lafayette in Paris, Westfield mall in London, Colombo Centro Comercial in Lisbon) but for an over-the-top attraction, some Islamic-influenced architectural details and an advertising break for Ramadan prayers.  A great majority of the retailers are familiar- from the highest end Tiffany’s, Chopard, Rolex, Stella McCartney to the practical Nike, Gap, Starbucks. 

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Tuesday Jul 16, 2013

Commerce in China Part 1 – ‘Gotta Have Trust’

I have China on the brain.  No, not because of last night’s dinner.

As I put the final touches on the presentations for Oracle Open World in Shanghai (July 22-25 at the Shanghai Expo Center), I cannot help but start to piece together themes for this amazing market. Through the conversations about online retail in the region and discussions on challenges and opportunities, one unique theme jumps out: Trust.

Each geographic market has its own spirit-of-the moment, the table-stakes expected by a customer.  In China today, this focus on experience translates to trust.  Can I trust the site? Will my payment go through? Will my goods arrive on time?

In the first part of my blog post on China, I’ll write about the unique Chinese market that makes the relationship between transacting through digital channels and gaining consumer trust particularly important.  Subsequent topics in the series will be: China – the ultimate mobile consumer, and observations from Oracle Open World Shanghai.

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Friday Jul 12, 2013

Register early for CX @ Oracle OpenWorld and Save $500

CX @ OpenWorld September 22-26, 2013 | San Francisco
The imperative of being a CX (customer experience)/CRM leader is clear to most organizations. However, the path to achieving this is not. CX @ OpenWorld will deliver a combination of strategy and technology sessions, mini-presentations, interactive journey mapping workshops, and demonstrations—to help you deliver on your CX/CRM initiatives. You will also discover how Oracle technologies can support your business with both cloud and on-premise applications. You’ll hear Oracle’s CX vision and how we plan to address key trends in customer experience, including social, mobile, big data, and cloud. Come to CX @ OpenWorld and learn how to turn your CX thought leadership into action leadership.

Program highlights include:

  • Dedicated CX zone for CX/CRM, Moscone West, Level 3
  • 140+ CX sessions across CX Strategy and Design, Marketing, Sales, Commerce, Service, Social and Industry tracks
  • Cloud and on-premise application content, including Oracle ATG, Oracle E-Business Suite, Oracle Eloqua, Oracle Endeca, Oracle Fusion, Oracle Knowledge, Oracle RightNow Cloud Service, and Siebel
  • 15 Customer Journey Mapping workshops
  • CX Exhibition Experience
  • CX Industry Showcase Theater

Register today. Only 7 days left to save with the early registration discount. Early registration ends July 19, 2013.


•Meet the Experts sessions

How Siebel Solves the Next Generation of Business Challenges

Keeping up with technological changes and increasing customer demands is challenging. The latest innovations in Oracle's Siebel CRM help you increase your competitive advantages. Watch this informative replay of our June Oracle Siebel CRM Webcast to discover how you can:

    • Enhance productivity and efficiency with new usability features
    • Understand your customers with new social media capabilities
    • Increase customer engagement with new mobile solutions
    • Deliver superior customer experiences

Monday Jul 01, 2013

What’s New for Oracle Commerce? Executive QA with John Andrews, VP Product Management, Oracle Commerce

Oracle Commerce was for the fifth time positioned as a leader by Gartner in the Magic Quadrant for E-Commerce. This inspired me to sit down with Oracle Commerce VP of Product Management, John Andrews to get his perspective on what continues to make Oracle a leader in the industry and what’s new for Oracle Commerce in 2013.

Q: Why do you believe Oracle Commerce continues to be a leader in the industry?

John: Oracle has a great acquisition strategy – it brings best-of-breed technologies into the product fold and then continues to grow and innovate them. This is particularly true with products unified into the Oracle Commerce brand. Oracle acquired ATG in late 2010 – and then Endeca in late 2011. This means that under the hood of Oracle Commerce you have market-leading technologies for cross-channel commerce and customer experience, both designed and developed in direct response to the unique challenges online businesses face. And we continue to innovate on capabilities core to what our customers need to be successful – contextual and personalized experience delivery, merchant-inspired tools, and architecture for performance and scalability.

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