By Charles Knapp on Apr 11, 2013
Transforming Service Centers Into Profit Centers
As customers demand improved service speed, efficiency and reliability, an organization's success has become increasingly dependent on optimizing the customer ownership experience. Those service organizations focused on providing easy, consistent, and relevant interactions across the customer lifecycle, including service and support delivery, are experiencing higher levels of customer acquisition and retention and are achieving better revenue and margin growth rates.
Don't miss this opportunity to learn how to transform to provide the next generation of service offerings. Register now for the webcast and download a complimentary copy of this informative research paper.