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Helping You Deliver Tomorrow’s CX, Today

CX Sales at Oracle OpenWorld 2018

Michael Richter
Director of Product Management

October 22-25 Moscone Convention Center, San Francisco

Oracle OpenWorld 2018 is upon us!  Transformational technologies, the move to a subscription economy, Artificial intelligence, IoT and Data-Driven CX will be highlighted customer experience topics. Learn how systems throughout the customer journey can integrate seamlessly for a consistent customer experience.

In addition to live conference Keynotes by Larry Ellison and the sensational customer appreciation event featuring BeckPortugal.The Man, and The Bleachers, if you are a sales professional, use this useful CX Sales Track session guide to navigate the halls of Moscone Convention Center in San Francisco to attend the sessions that matter most. This year, CX is based in Moscone South with a CX Exhibit area located on the lower floor with sessions on floors 1, 2 and 3.

The opening CX session is presented by Rob Tarkoff, EVP CRM/CX Cloud, Oracle. A next-generation approach to customer experience starts with a unified view of the customer, and real-time, AI-driven insights powering relevant interactions on any channel—chatbot, field sales, social ad, or WhatsApp conversation. In this session learn about these topics and how Oracle CX helps organizations build continual customer relationships.

The Next Generation of Customer Experience [PKN6661], Tuesday, October 23rd, 11:15am-12:30pm, Moscone South, Room 153

Don’t miss the CX Sales General Session presented by Oracle and Tata Consulting Services where you can hear about the latest CX innovations for sales professionals and what impact this can have on your business.

General Session: The Latest CX Innovations for Sales [GEN5787], Monday, October 22nd, 11:30am-12:45pm, Room 313. 

We have two Roadmap sessions. The first will present the vision for Engagement Cloud, a solution that provides insights and recommendations for sales professionals, by combining sales and service functionality on a single platform. The second will present the evolution of the leading CPQ Cloud Service in the marketplace.

Your Roadmap of the Future for Sales and Service [PRM5789], Tuesday, October 23rd, 3:45-4:30pm, Moscone South – Room 314

Future Evolution of Oracle CPQ Cloud Service: Roadmap and Development Horizon [PRM4535], Thursday, October 25th, 9:00-9:45am, Moscone South – Room 314

Listen to Oracle experts in these featured sessions as they discuss how they are using Intelligent Cloud Applications at Oracle to modernize business practices. Attend these sessions for a unique inside perspective.

Oracle’s Journey to the Cloud [BUS3974], Tuesday, October 23rd, 3:45-4:30pm, Moscone South -Room 154

Oracle Sales Cloud at Oracle: How We Increased CDM Adoption by 100x with a PaaS App [BUS4057], Thursday, October 25th, 12:00-12:45pm, Moscone South – Room 313

Extending the Next Generation Engagement Platform with Partners [PRO5791], Wednesday, October 24th, 12:30-1:15pm, Moscone South – Room 314

Attend these CX Industry sessions on High Tech & Manufacturing, Communications & Media and Consumer Goods & Retail to learn how these companies are leveraging prebuilt applications for their businesses, saving on implementation time and addressing specific industry challenges with tailored solutions.

High-Tech and Manufacturing Industries: Thriving in the Digital World [PRO6189], Monday, October 22, 4:45-5:30pm, Moscone South – Room 314

Communications and Media Industries: Winning the Digital Customer [PRO6188], Thursday, October 25th, 11:00-11:45am, Moscone South – Room 216

Consumer Goods and Retail Industries: Winning the Digitals [PRO6190], Thursday, October 25th, 1:00-1:45pm, Moscone South – Room 314

And there’s more! Additional sessions include Adaptive Intelligence, Business Intelligence and integration approaches that support sales organizations in the modern economy.

The CX area at the Exhibit Hall will be in Moscone South, lower floor. There will be five featured always-on demonstration areas featuring some of the most dynamic and transformational technologies, featured demos at the CX Theater and plenty of opportunity to mingle with CX experts and advisors. The always-on demos include:

Adaptive Intelligent Apps for CX – Adaptive Intelligent applications for marketing, sales, service and commerce

IoT and Augmented Reality – Featured demos on Internet of Things and Augmented Reality

Digital Assistants – featuring sales and service virtual assistants and a chatbot platform.

Subscription Management– new product launch at OpenWorld!

Data-Driven CX – presenting the new Customer Data Platform

Don’t miss out on this year’s major announcements. Stay informed of the new, cutting-edge and sometimes unfamiliar. It’s your opportunity to learn, explore and network with fellow attendees at the conference!

Visit Oracle OpenWorld 2018

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