Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.
Oracle CX Social Content:
- Join us in Chicago Mar. 23-26 for #ModernCX at #OracleMBX! Get your pass today at the Super Saver price. To learn more about how you can take advantage of this limited time offer, go here: http://ora.cl/ni7oM #marketing #commerce #sales #service
- .@Oracle Equips Case Workers and Citizens to Address Complex Societal Problems http://ora.cl/la4ec #OracleCX #CX
- #OracleCX helps @SauermannGroup provide a better #customerexperience http://ora.cl/W2qp0 #CX
- .@Oracle is a leader in The Forrester Wave™: Customer Service Solutions, Q2 2019? Read the full #Forrester report here: http://ora.cl/SZ1J2 #OSvC #custserv
- #Oracle made changes to a platform made for the #public sector that will, among other things, recommend actions for caseworkers to take and suggest possible benefits programs for citizens: http://ora.cl/Tg7FR
Oracle CX in the News:
Oracle Named a Leader in Digital Commerce for Ten Consecutive Evaluations - Prnewswire, 10.17.19
- Oracle evaluated for its completeness of vision and ability to execute in Gartner Magic Quadrant.
Oracle: What is customer experience (and why you should care) - Zdnet. 10.21.19
- Oracle's top marketing leader for customer experience explains why this topic is important, the challenges in making customers happy, and what you can do about it.
CX in Field Service: Continuous Engagement - Customerthink, 10.21.19
- Research has found that “best-in-class” field service organizations resolve the customer’s issue on the first visit 88% of the time, “average” companies achieve an 80% rate and the “laggards” struggle at 63%.
The Future of CX: Five Customer Experience Trends for 2020 and Beyond - Customerthink, 10.22.19
- Jeannie Walters about some predictions for Customer Experience.
Forrester Announces CX 2020 North America Forum - Apnews, 10.18.19
- Forrester will host CX 2020 in New York City on June 16-18, 2020, consolidating its multiple successful CX properties in North America into one flagship event.