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The latest in customer experience strategy, technology, and innovation.

CX in Field Service - and Other News

Anna Sabryan
Senior Product Manager

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.

Oracle CX Social Content:

  • Join us in Chicago Mar. 23-26 for #ModernCX at #OracleMBX! Get your pass today at the Super Saver price. To learn more about how you can take advantage of this limited time offer, go here: http://ora.cl/ni7oM  #marketing #commerce #sales #service
  • .@Oracle Equips Case Workers and Citizens to Address Complex Societal Problems http://ora.cl/la4ec #OracleCX #CX
  • #OracleCX helps @SauermannGroup provide a better #customerexperience http://ora.cl/W2qp0 #CX
  • .@Oracle is a leader in The Forrester Wave™: Customer Service Solutions, Q2 2019? Read the full #Forrester report here: http://ora.cl/SZ1J2 #OSvC #custserv
  • #Oracle made changes to a platform made for the #public sector that will, among other things, recommend actions for caseworkers to take and suggest possible benefits programs for citizens: http://ora.cl/Tg7FR


Oracle CX in the News:

Oracle Named a Leader in Digital Commerce for Ten Consecutive Evaluations  - Prnewswire, 10.17.19

  • Oracle evaluated for its completeness of vision and ability to execute in Gartner Magic Quadrant.

Oracle: What is customer experience (and why you should care)  - Zdnet. 10.21.19

  • Oracle's top marketing leader for customer experience explains why this topic is important, the challenges in making customers happy, and what you can do about it.


Industry News:

CX in Field Service: Continuous Engagement  - Customerthink, 10.21.19

  • Research has found that “best-in-class” field service organizations resolve the customer’s issue on the first visit 88% of the time, “average” companies achieve an 80% rate and the “laggards” struggle at 63%. 

The Future of CX: Five Customer Experience Trends for 2020 and Beyond  - Customerthink, 10.22.19

  • Jeannie Walters about some predictions for Customer Experience.

Forrester Announces CX 2020 North America Forum  - Apnews, 10.18.19

  • Forrester will host CX 2020 in New York City on June 16-18, 2020, consolidating its multiple successful CX properties in North America into one flagship event. 

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