The highly-anticipated Answer Versioning feature has been released for Oracle Service Cloud Knowledge Foundation. Many of our customers requested this feature...
The highly-anticipated Answer Versioning feature has been released for Oracle Service Cloud Knowledge Foundation. Many of our customers requested this feature and we are excited to include it in the February 18A Release, available to our Knowledge Foundation users within the Console. Answer versioning allows knowledge authors to update, edit or change answer content without losing the historical content in a previous answer. Answer Versioning enables users to: Create Multiple...
The highly-anticipated Answer Versioning feature has been released for Oracle Service Cloud Knowledge Foundation. Many of our customers requested this feature and we are excited to include it in the...
5 Key Conversations to Drive Commerce Innovation Have you ever run a RFP process, only to realize that you chose incorrectly because after sifting through...
5 Key Conversations to Drive Commerce Innovation Have you ever run a RFP process, only to realize that you chose incorrectly because after sifting through hundreds or thousands of responses you couldn’t tell the difference among vendors? You’re not alone. 40% of CIOs state that unclear objectives are a primary reason IT projects fail. History need not repeat itself. I’m here to provide you with some guidance to identify the key conversations to help empower you and your...
5 Key Conversations to Drive Commerce Innovation Have you ever run a RFP process, only to realize that you chose incorrectly because after sifting through hundreds or thousands of responses...
Jeff Wartgow, Senior Director, Product Management, Oracle Calling all Customer Service professionals! Oracle is once again bringing our tribe together for...
Jeff Wartgow, Senior Director, Product Management, Oracle Calling all Customer Service professionals! Oracle is once again bringing our tribe together for Modern Customer Experience, April 10th -12th at McCormick place in Chicago! Join us and your fellow service peers for the best customer experience event ever. Whether you’re a first-time attendee looking to focus on the basics, or a customer service VP on the path to digital transformation, Modern Customer Experience 2018...
Jeff Wartgow, Senior Director, Product Management, Oracle Calling all Customer Service professionals! Oracle is once again bringing our tribe together for Modern Customer Experience, April 10th...
Daniel Foppen, Senior Principal Product Manager Oracle Service Cloud The Internet of Things (or IoT) isn’t just a buzzword anymore. The technology has evolved...
Daniel Foppen, Senior Principal Product Manager Oracle Service Cloud The Internet of Things (or IoT) isn’t just a buzzword anymore. The technology has evolved over the last few years, offering a range of real applications and tremendous business value. IoT is increasingly disrupting industries, especially in the field of predictive customer service. Predictive service is when an organization utilizes data from IoT connected devices to predict when a problem might occur with...
Daniel Foppen, Senior Principal Product Manager Oracle Service Cloud The Internet of Things (or IoT) isn’t just a buzzword anymore. The technology has evolved over the last few years, offering a range...
Learn what's waiting for you in the Oracle Service Cloud 17D release.
By Daniel Foppen, Senior Principal Product Manager Oracle Service Cloud The concept of Customer Relationship Management (CRM) is being replaced by the Customer...
By Daniel Foppen, Senior Principal Product Manager Oracle Service Cloud The concept of Customer Relationship Management (CRM) is being replaced by the Customer Experience (CX). CRM denotes the idea that businesses should actively manage the relationship with the customer–as in a business should define and design the ways, touch-points, and modes customers interact with them. But in this day and age, consumers would rather decide that for themselves. They want to decide where,...
By Daniel Foppen, Senior Principal Product Manager Oracle Service Cloud The concept of Customer Relationship Management (CRM) is being replaced by the Customer Experience (CX). CRM denotes the idea...
Digital commerce and customer experiences go hand-in-hand. To meet growing customer expectations, commerce and service professionals have to offer modern,...
Digital commerce and customer experiences go hand-in-hand. To meet growing customer expectations, commerce and service professionals have to offer modern, friction-free, and personalized customer experiences. Whether consumers are shopping or seeking service help, they want intuitive and highly personalized interactions that are convenient, uniquely relevant to them, with the confidence the company they’re engaging with will support them. While most organizations would agree...
Digital commerce and customer experiences go hand-in-hand. To meet growing customer expectations, commerce and service professionals have to offer modern, friction-free, and personalized customer...
I love customer stories. While all organizations face similar customer experience challenges, the way they solve these issues is unique. It’s inspiring to hear...
I love customer stories. While all organizations face similar customer experience challenges, the way they solve these issues is unique. It’s inspiring to hear customers explain in their own words how they have differentiated themselves from their competitors, disrupted their industry, and created compelling customer experiences. Without further ado, I present to you four of my favorite customer stories. So get comfortable, grab a bag of Doritos and start binge-watching. I...
I love customer stories. While all organizations face similar customer experience challenges, the way they solve these issues is unique. It’s inspiring to hear customers explain in their own words how...
by Sandy Gorman, Product Manager, Oracle Field Service Cloud Oracle is proud to be named a 'Leader' in the Gartner Magic Quadrant for Field Service Management...
by Sandy Gorman, Product Manager, Oracle Field Service Cloud Oracle is proud to be named a 'Leader' in the Gartner Magic Quadrant for Field Service Management based on our ability to execute and completeness of vision. Oracle Field Service Cloud was built around the value of on-time arrival and customer satisfaction. Our innovative technology collects data from the field and learns in real-time to accurately predict future events, meeting customer expectations with a 95%...
by Sandy Gorman, Product Manager, Oracle Field Service Cloud Oracle is proud to be named a 'Leader' in the Gartner Magic Quadrant for Field Service Management based on our ability to execute...
