I love customer stories. While all organizations face similar customer experience challenges, the way they solve these issues is unique. It’s inspiring to hear...
I love customer stories. While all organizations face similar customer experience challenges, the way they solve these issues is unique. It’s inspiring to hear customers explain in their own words how they have differentiated themselves from their competitors, disrupted their industry, and created compelling customer experiences. Without further ado, I present to you four of my favorite customer stories. So get comfortable, grab a bag of Doritos and start binge-watching. I...
I love customer stories. While all organizations face similar customer experience challenges, the way they solve these issues is unique. It’s inspiring to hear customers explain in their own words how...
by Sandy Gorman, Product Manager, Oracle Field Service Cloud Oracle is proud to be named a 'Leader' in the Gartner Magic Quadrant for Field Service Management...
by Sandy Gorman, Product Manager, Oracle Field Service Cloud Oracle is proud to be named a 'Leader' in the Gartner Magic Quadrant for Field Service Management based on our ability to execute and completeness of vision. Oracle Field Service Cloud was built around the value of on-time arrival and customer satisfaction. Our innovative technology collects data from the field and learns in real-time to accurately predict future events, meeting customer expectations with a 95%...
by Sandy Gorman, Product Manager, Oracle Field Service Cloud Oracle is proud to be named a 'Leader' in the Gartner Magic Quadrant for Field Service Management based on our ability to execute...
In a digital era defined by empowered consumers and buyers, your company can no longer compete on price, product, or service alone. Instead, you must...
In a digital era defined by empowered consumers and buyers, your company can no longer compete on price, product, or service alone. Instead, you must differentiate your brand and increase loyalty by offering exceptional customer experiences throughout the consumer journey. This is achieved by investing in a strong digital platform. According to The Forrester WaveTM: Digital Experience Platforms, Q3 2017, a digital platform can be defined as "software to manage, deliver and...
In a digital era defined by empowered consumers and buyers, your company can no longer compete on price, product, or service alone. Instead, you must differentiate your brand and increase loyalty...
Hats off to The City of Fort Wayne! Last week, Constellation Research recognized forward-thinking leaders for their implementation of emerging technologies that...
Hats off to The City of Fort Wayne! Last week, Constellation Research recognized forward-thinking leaders for their implementation of emerging technologies that transformed their organizations and disrupted their industries. Among a pool of 200 applicants, The City of Fort Wayne was recognized with the Next Generation Customer Experience Award! Read below how the city underwent digital transformation to change the perception of local government, setting the bar high for...
Hats off to The City of Fort Wayne! Last week, Constellation Research recognized forward-thinking leaders for their implementation of emerging technologies that transformed their organizations and...
Boo! What goes bump in the night at your contact center? What ghost haunts your support team? Our Oracle Service Cloud Product Management Team is a big fan of...
Boo! What goes bump in the night at your contact center? What ghost haunts your support team? Our Oracle Service Cloud Product Management Team is a big fan of Halloween. In the spirit of the season, we asked customers and partners what scares them most about customer service. In return, we've outlined a few tricks of the trade and treats (in the form of tools and resources) to help you face the dreaded perils and superstitions of customer service. Controlling the Cost Cobwebs...
Boo! What goes bump in the night at your contact center? What ghost haunts your support team? Our Oracle Service Cloud Product Management Team is a big fan of Halloween. In the spirit of the season,...
Meet Hero of the Summer Simon Kilgariff from Capgemini and learn about his history with Oracle Service Cloud and one of his favorite innovations with Engagement...
Meet Hero of the Summer Simon Kilgariff from Capgemini and learn about his history with Oracle Service Cloud and one of his favorite innovations with Engagement Engine.
The era of customer-defined experiences is upon us. Today's consumers demand seamless, personalized, and immediate response to their questions and service...
The era of customer-defined experiences is upon us. Today's consumers demand seamless, personalized, and immediate response to their questions and service requests. Customers want to engage on their own terms and in the channel(s) of their choice. So how do organizations meet those evolving and varying expectations? In our view, The Forrester Wave™: Customer Service Solutions for Enterprise Organizations, Q2 2017 asserts that organizations should invest in intelligent...
The era of customer-defined experiences is upon us. Today's consumers demand seamless, personalized, and immediate response to their questions and service requests. Customers want to engage on their...
Customer experience professionals are inundated with talk of the latest technologies that will transform service operations. From automation and IoT to chatbots...
Customer experience professionals are inundated with talk of the latest technologies that will transform service operations. From automation and IoT to chatbots – it’s enough to make your (robot) head spin! But how many contact centers have actually implemented these next-gen technologies? And are organizations doing as good of a job at keeping pace with evolving customer expectations as they think? This week Oracle and International Customer Management Institute (ICMI)...
Customer experience professionals are inundated with talk of the latest technologies that will transform service operations. From automation and IoT to chatbots – it’s enough to make your (robot) head...
The new features and enhancements of the August 2017 Release empower Oracle Service Cloud and Oracle Field Service Cloud customers to streamline and simplify...
The new features and enhancements of the August 2017 Release empower Oracle Service Cloud and Oracle Field Service Cloud customers to streamline and simplify service experiences for both consumers and agents. The Release adds new capabilities across the Oracle Service Cloud and Field Service Cloud solutions. Below you’ll find highlights of the Release and five short demo videos created by our senior product management team. Web Customer Service: This release continues to...
The new features and enhancements of the August 2017 Release empower Oracle Service Cloud and Oracle Field Service Cloud customers to streamline and simplify service experiences for both consumers and...
