Recently I had the opportunity to join many of our customers at Oracle’s Modern Service Experience in Las Vegas. Attendees were presented with a huge variety of...
Recently I had the opportunity to join many of our customers at Oracle’s Modern Service Experience in Las Vegas. Attendees were presented with a huge variety of solution demonstrations, analyst sessions, and customer panels. During this high-energy event we also had the opportunity to answer a burning customer question: Where is all of our technology headed? Here’s how we answered and outlined how the Oracle Service Cloud team will continue to help drive the evolution of...
Recently I had the opportunity to join many of our customers at Oracle’s Modern Service Experience in Las Vegas. Attendees were presented with a huge variety of solution demonstrations,...
By Cyrille Geeratz – Account Director, TMSE and Oracle (Field) Service Cloud @CyrilleGeeratz Imagine a young couple eagerly going to the hospital to have their...
By Cyrille Geeratz – Account Director, TMSE and Oracle (Field) Service Cloud @CyrilleGeeratz Imagine a young couple eagerly going to the hospital to have their first-ever ultrasound scan. They are very anxious to finally see the new life they’re bearing and hear its heartbeat for the first time. But, they are also a bit nervous since they want to be sure that all vitals are good. And then imagine the deception and anxiety when they arrive to the hospital, only to hear the...
By Cyrille Geeratz – Account Director, TMSE and Oracle (Field) Service Cloud @CyrilleGeeratz Imagine a young couple eagerly going to the hospital to have their first-ever ultrasound scan. They...
Mobile applications are a great way to create an optimal brand experience for customers who prefer to do business from their phones or tablets. But what happens...
Mobile applications are a great way to create an optimal brand experience for customers who prefer to do business from their phones or tablets. But what happens when they have questions or need help while using your app? Depending on the device, screen size, resolution, region, app version (or dozens of other factors), your app may appear or function differently from customer-to-customer. Coupled with the fast pace at which mobile environments change, it’s become crucial that...
Mobile applications are a great way to create an optimal brand experience for customers who prefer to do business from their phones or tablets. But what happens when they have questions or need help...
It is always exciting to celebrate our customers’ award winning contact center teams and their approach to delivering innovative service experiences. Last week...
It is always exciting to celebrate our customers’ award winning contact center teams and their approach to delivering innovative service experiences. Last week the Oracle Service Cloud team was front and center at the ICMI Contact Center Expo in Long Beach to cheer on our customers who were 2016 ICMI Global Contact Center Award recipients. Leading organizations such as Kohl’s (Winner Best Large Contact Center), WageWorks (Runner-Up Best Large Contact Center), and Church...
It is always exciting to celebrate our customers’ award winning contact center teams and their approach to delivering innovative service experiences. Last week the Oracle Service Cloud team was front...
Aligned with Oracle’s focus on enhancing its cloud ecosystem and customer experience (CX) suite, we are excited to have recently announced a comprehensive new...
Aligned with Oracle’s focus on enhancing its cloud ecosystem and customer experience (CX) suite, we are excited to have recently announced a comprehensive new release to the Oracle Field Service Cloud solution. This release includes major enhancements designed to help organizations deliver on Oracle’s vision of service for the next generation, improving customer satisfaction and response times, while reducing service delivery costs. Truly an end-to-end upgrade of the...
Aligned with Oracle’s focus on enhancing its cloud ecosystem and customer experience (CX) suite, we are excited to have recently announced a comprehensive new release to the Oracle Field Service Cloud...
Twenty years ago, mobile devices were just getting started. In fact, back in 1995 only one percent of the population had access to a mobile device. Today,...
Twenty years ago, mobile devices were just getting started. In fact, back in 1995 only one percent of the population had access to a mobile device. Today, there are over 5.2 billion mobile phone users comprising 73% of the global population. Mobile devices now have an impact on just about every part of our daily lives – from communication and social interaction to mobile commerce. To say that mobile is a trend is an understatement. The rise of mobile is fundamentally...
Twenty years ago, mobile devices were just getting started. In fact, back in 1995 only one percent of the population had access to a mobile device. Today, there are over 5.2 billion mobile phone...
There is plenty of buzz around the Internet of Things (IoT). There will be over 25 billion connected things by 2020. Soon we will be coming across hundreds of...
There is plenty of buzz around the Internet of Things (IoT). There will be over 25 billion connected things by 2020. Soon we will be coming across hundreds of connected devices in our homes, at work and on the street. The IoT is changing our lives. This is exciting of course, but for many service professionals the question of how to actually start leveraging the IoT is not that easy. Yes, we know there is a lot of devices that are connected – more every second - but how...
There is plenty of buzz around the Internet of Things (IoT). There will be over 25 billion connected things by 2020. Soon we will be coming across hundreds of connected devices in our homes, at...
Today’s consumers are more connected to social channels to support their daily lives than ever and they are no longer just looking to brands’ Facebook or...
Today’s consumers are more connected to social channels to support their daily lives than ever and they are no longer just looking to brands’ Facebook or Twitter sites directly for service. They are seeking help from their peers for quick and easy answers. Modern consumers are looking for ways to self-serve more often than using any assisted service channel according to Forrester Research. Companies are recognizing this social service trend and are using customer communities...
Today’s consumers are more connected to social channels to support their daily lives than ever and they are no longer just looking to brands’ Facebook or Twitter sites directly for service. They...
In today’s digital economy, customers want effortless engagements and answers to their questions regardless of how they connect with a brand. The challenge is...
In today’s digital economy, customers want effortless engagements and answers to their questions regardless of how they connect with a brand. The challenge is now there’s a broad mix in how customers want to reach your brand from self-service, voice, email, social media, or even live video chat. Complications come when customers receive different information or customer service experiences depending on the channel they use to contact you. In order to deliver the right...
In today’s digital economy, customers want effortless engagements and answers to their questions regardless of how they connect with a brand. The challenge is now there’s a broad mix in how...
