This week hundreds of customer service professionals will congregate in Las Vegas for Oracle’s Modern Service Experience event with a similar goal in mind: to...
This week hundreds of customer service professionals will congregate in Las Vegas for Oracle’s Modern Service Experience event with a similar goal in mind: to differentiate their business by delivering seamless, personalized, and empowering consumer experiences. So what can attendees expect? During a keynote speech and dozens of sessions, Oracle Service Cloud experts will showcase the next generation of customer service. Oracle will announce new offerings surrounding evolving...
This week hundreds of customer service professionals will congregate in Las Vegas for Oracle’s Modern Service Experience event with a similar goal in mind: to differentiate their business by...
Get to know Hero of the Month Jess Campbell from Brother International Corporation and learn about her journey with Oracle Service Cloud.
Announcing the finalists for the prestigious 2017 Oracle Service Cloud awards! Three finalists were selected for each award from a large group of...
Announcing the finalists for the prestigious 2017 Oracle Service Cloud awards! Three finalists were selected for each award from a large group of highly-qualified, nominated customers. It was a difficult job for the selection committees to choose from so many fabulous Service Cloud stories. Winners will be announced at the Oracle Service Cloud invitation-only Awards Gala, sponsored in part by our great partner, OpenMethods, and held Wednesday evening at the Modern Service...
Announcing the finalists for the prestigious 2017 Oracle Service Cloud awards! Three finalists were selected for each award from a large group of highly-qualified, nominated customers. It was a...
Meet 2016 Oracle Service Cloud Community All-Star Darsen Prasad from Speridian Technologies.
The Age of CX “Customer experience” (CX) is the most common word in the world of CRM software. In short, the idea of customer experience focuses on the consumer...
The Age of CX “Customer experience” (CX) is the most common word in the world of CRM software. In short, the idea of customer experience focuses on the consumer journey–a cycle that includes not only the purchasing phase, but the owning phase as well. Along this never-ending cycle are touch points where savvy brands can influence their customers. But not all touch points are getting the attention that they deserve. Enter CX software vendors into the consumer journey. At...
The Age of CX “Customer experience” (CX) is the most common word in the world of CRM software. In short, the idea of customer experience focuses on the consumer journey–a cycle that includes not only...
The customer experience landscape is rapidly changing. Customers spend more with companies that offer a superior experience, expect support on an ever-growing...
The customer experience landscape is rapidly changing. Customers spend more with companies that offer a superior experience, expect support on an ever-growing list of channels, and demand resolution to issues faster than ever before. It can be overwhelming for businesses to keep up and put the right systems in place to deliver the experience the modern customer expects, not to mention prepare for the future. How can you future-proof your contact center to be ready for any new...
The customer experience landscape is rapidly changing. Customers spend more with companies that offer a superior experience, expect support on an ever-growing list of channels, and demand...
By Josh Bowcott, Product Manager, Oracle Service Cloud We have discussed what it means to realize value with the IoT Enabled Time to Value process. We also...
By Josh Bowcott, Product Manager, Oracle Service Cloud We have discussed what it means to realize value with the IoT Enabled Time to Value process. We also discussed how Self-Serve Registration and Increased Visibility gives insight into your customer. But how do you turn this into cost savings and customer retention? The data coming from your connected devices, when harnessed properly, will allow you to grow revenue, reduce cost and provide customers with a great experience!...
By Josh Bowcott, Product Manager, Oracle Service Cloud We have discussed what it means to realize value with the IoT Enabled Time to Value process. We also discussed how Self-Serve Registration...
As we head into the NCAA’s March Madness tournament, you’ll hear me loudly cheering for my alma mater - the Gonzaga Bulldogs (#unitedwezag). With a 32-1 season...
As we head into the NCAA’s March Madness tournament, you’ll hear me loudly cheering for my alma mater - the Gonzaga Bulldogs (#unitedwezag). With a 32-1 season record and WCC Champion title, their teamwork on the court is impressive to watch. If I were to create a starting lineup for Oracle’s Modern Service Experience (April 25 – 27 at the Mandalay Bay in Las Vegas), it would look like this: Opportunities for Increasing Your Knowledge: From pre-conference training...
As we head into the NCAA’s March Madness tournament, you’ll hear me loudly cheering for my alma mater - the Gonzaga Bulldogs (#unitedwezag). With a 32-1 season record and WCC Champion title, their...
Get to know 2016 Oracle Service Cloud Community All-Star Narendra Muttineni from Tata Consultancy Services.
