Your knowledge base is Tier 0 in your contact center. Learn where to focus efforts to determine and improve your knowledge base's performance.
Customer James Wall shares how Costco increased agent productivity with simple Oracle Service Cloud toolbox innovations.
Back by popular demand, Pre-Conference Education makes its return to Modern Customer Experience 2018. This year, we’re bringing back Oracle Service Cloud...
Back by popular demand, Pre-Conference Education makes its return to Modern Customer Experience 2018. This year, we’re bringing back Oracle Service Cloud training and expanding the program across the Oracle Customer Experience (CX) Cloud suite of applications. Want to learn more about KPIs and dashboards? Are you interested in creating dynamic interviews to build customer loyalty? Do you know what it takes to nurture a thriving Knowledge Management program? We’ve got all...
Back by popular demand, Pre-Conference Education makes its return to Modern Customer Experience 2018. This year, we’re bringing back Oracle Service Cloud training and expanding the program across the...
Learn about new features and enhancements to Oracle Service Cloud and Oracle Field Service Cloud 18A releases.
Sandy Gorman, Product Manager, Oracle Field Service Cloud A mobile device is the primary screen that connects billions of people in modern countries around the...
Sandy Gorman, Product Manager, Oracle Field Service Cloud A mobile device is the primary screen that connects billions of people in modern countries around the world. In developing countries, it’s the only screen. Thus, it’s not a surprise that the majority of field service organizations want their field personnel using a mobile device. With this in mind, you must leverage that awareness when designing a modern digital transformation. If you presume mobility as part of your...
Sandy Gorman, Product Manager, Oracle Field Service Cloud A mobile device is the primary screen that connects billions of people in modern countries around the world. In developing countries, it’s...
Discover tips and tools for planning your move to the Oracle Service Cloud Browse UI.
The highly-anticipated Answer Versioning feature is available for Oracle Service Knowledge Foundation. Many of our customers requested this feature and it has...
The highly-anticipated Answer Versioning feature is available for Oracle Service Knowledge Foundation. Many of our customers requested this feature and it has been available since our February 18A Release, available to our Knowledge Foundation users within the console. Answer versioning allows knowledge authors to update, edit, or change answer content without losing the historical content in a previous answer. Answer Versioning enables users to: Create Multiple Versions of...
The highly-anticipated Answer Versioning feature is available for Oracle Service Knowledge Foundation. Many of our customers requested this feature and it has been available since our February 18A...
5 Key Conversations to Drive Commerce Innovation Have you ever run a RFP process, only to realize that you chose incorrectly because after sifting through...
5 Key Conversations to Drive Commerce Innovation Have you ever run a RFP process, only to realize that you chose incorrectly because after sifting through hundreds or thousands of responses you couldn’t tell the difference among vendors? You’re not alone. 40% of CIOs state that unclear objectives are a primary reason IT projects fail. History need not repeat itself. I’m here to provide you with some guidance to identify the key conversations to help empower you and your...
5 Key Conversations to Drive Commerce Innovation Have you ever run a RFP process, only to realize that you chose incorrectly because after sifting through hundreds or thousands of responses...
Jeff Wartgow, Senior Director, Product Management, Oracle Calling all Customer Service professionals! Oracle is once again bringing our tribe together for...
Jeff Wartgow, Senior Director, Product Management, Oracle Calling all Customer Service professionals! Oracle is once again bringing our tribe together for Modern Customer Experience, April 10th -12th at McCormick place in Chicago! Join us and your fellow service peers for the best customer experience event ever. Whether you’re a first-time attendee looking to focus on the basics, or a customer service VP on the path to digital transformation, Modern Customer Experience 2018...
Jeff Wartgow, Senior Director, Product Management, Oracle Calling all Customer Service professionals! Oracle is once again bringing our tribe together for Modern Customer Experience, April 10th...
