Part One of Two Once I’ve tasted the good life, I expect nothing less. I’m instantly attracted to irresistible experiences like a magnet. But whenever I have a...
Part One of Two Once I’ve tasted the good life, I expect nothing less. I’m instantly attracted to irresistible experiences like a magnet. But whenever I have a terrible experience, guess what? I tell my friends. Thus, I often wonder what it would take to upgrade a business’s service experience to please me? I recently spoke with Jeff Wartgow, Oracle’s Senior Director of Product Management for Fusion CX Strategy. Jeff leads the product management team for the Oracle Service...
Part One of Two Once I’ve tasted the good life, I expect nothing less. I’m instantly attracted to irresistible experiences like a magnet. But whenever I have a terrible experience, guess what? I tell...
When I arrived in Albuquerque, it looked like any normal city. From Sunport airport, I turned off the I-25 that cuts right through downtown and I started...
When I arrived in Albuquerque, it looked like any normal city. From Sunport airport, I turned off the I-25 that cuts right through downtown and I started appreciating the adobe walls and the historical Spanish street names. Yet, I couldn’t shake the feeling something was off. And then suddenly it struck me. There was no graffiti. This was the first of many pleasant surprises I had during my visit. I could talk for hours about how nice the people are and how awesome the food...
When I arrived in Albuquerque, it looked like any normal city. From Sunport airport, I turned off the I-25 that cuts right through downtown and I started appreciating the adobe walls and...
Learn about new functionality available in Oracle Service Cloud 18B.
Customer Dan Ockenfels from LinkedIn created an elegant solution within Oracle Service Cloud to help them effectively monitor network performance across their...
Customer Dan Ockenfels from LinkedIn created an elegant solution within Oracle Service Cloud to help them effectively monitor network performance across their global contact centers.
We are pleased to announced our 2018 Oracle Service Cloud Community All-Stars.
Explore the enhancements and new functionality available in Oracle Service Cloud 18A.
OpenMethods offers very compellingly, complete customer service solutions for customer support contact centers to meet and exceed their goals. They work with...
OpenMethods offers very compellingly, complete customer service solutions for customer support contact centers to meet and exceed their goals. They work with leading brands including Kohl's, Academy Sports, and even the IRS. Their goal with their smarter service solutions is quite simple: enable a true omnichannel customer experience so service reps can offer the best service possible. I sat down with CEO Gerrit Lydecker, during the 2018 Modern Customer Experience event to...
OpenMethods offers very compellingly, complete customer service solutions for customer support contact centers to meet and exceed their goals. They work with leading brands including Kohl's, Academy...
Rachel Anderson, CX Content Strategist, Oracle The greatest minds in the field service industry will gather April 17-20 in Palm Springs to discuss how to build...
Rachel Anderson, CX Content Strategist, Oracle The greatest minds in the field service industry will gather April 17-20 in Palm Springs to discuss how to build world-class service and support operations. Field Service USA is the premier event of the year for advancing all areas of service, so there’s sure to be discussions about the latest challenges facing service leaders, as well as the opportunities presented with cutting-edge technologies. Service is the new battleground...
Rachel Anderson, CX Content Strategist, Oracle The greatest minds in the field service industry will gather April 17-20 in Palm Springs to discuss how to build world-class service and...
Learn how you can improve communications between Oracle Service Cloud adminstrators and agents who are encountering an issue with the Troubleshooting Add-In.
