OpenMethods offers very compellingly, complete customer service solutions for customer support contact centers to meet and exceed their goals. They work with...
OpenMethods offers very compellingly, complete customer service solutions for customer support contact centers to meet and exceed their goals. They work with leading brands including Kohl's, Academy Sports, and even the IRS. Their goal with their smarter service solutions is quite simple: enable a true omnichannel customer experience so service reps can offer the best service possible. I sat down with CEO Gerrit Lydecker, during the 2018 Modern Customer Experience event to...
OpenMethods offers very compellingly, complete customer service solutions for customer support contact centers to meet and exceed their goals. They work with leading brands including Kohl's, Academy...
Rachel Anderson, CX Content Strategist, Oracle The greatest minds in the field service industry will gather April 17-20 in Palm Springs to discuss how to build...
Rachel Anderson, CX Content Strategist, Oracle The greatest minds in the field service industry will gather April 17-20 in Palm Springs to discuss how to build world-class service and support operations. Field Service USA is the premier event of the year for advancing all areas of service, so there’s sure to be discussions about the latest challenges facing service leaders, as well as the opportunities presented with cutting-edge technologies. Service is the new battleground...
Rachel Anderson, CX Content Strategist, Oracle The greatest minds in the field service industry will gather April 17-20 in Palm Springs to discuss how to build world-class service and...
Learn how you can improve communications between Oracle Service Cloud adminstrators and agents who are encountering an issue with the Troubleshooting Add-In.
Your knowledge base is Tier 0 in your contact center. Learn where to focus efforts to determine and improve your knowledge base's performance.
Customer James Wall shares how Costco increased agent productivity with simple Oracle Service Cloud toolbox innovations.
Back by popular demand, Pre-Conference Education makes its return to Modern Customer Experience 2018. This year, we’re bringing back Oracle Service Cloud...
Back by popular demand, Pre-Conference Education makes its return to Modern Customer Experience 2018. This year, we’re bringing back Oracle Service Cloud training and expanding the program across the Oracle Customer Experience (CX) Cloud suite of applications. Want to learn more about KPIs and dashboards? Are you interested in creating dynamic interviews to build customer loyalty? Do you know what it takes to nurture a thriving Knowledge Management program? We’ve got all...
Back by popular demand, Pre-Conference Education makes its return to Modern Customer Experience 2018. This year, we’re bringing back Oracle Service Cloud training and expanding the program across the...
Learn about new features and enhancements to Oracle Service Cloud and Oracle Field Service Cloud 18A releases.
Sandy Gorman, Product Manager, Oracle Field Service Cloud A mobile device is the primary screen that connects billions of people in modern countries around the...
Sandy Gorman, Product Manager, Oracle Field Service Cloud A mobile device is the primary screen that connects billions of people in modern countries around the world. In developing countries, it’s the only screen. Thus, it’s not a surprise that the majority of field service organizations want their field personnel using a mobile device. With this in mind, you must leverage that awareness when designing a modern digital transformation. If you presume mobility as part of your...
Sandy Gorman, Product Manager, Oracle Field Service Cloud A mobile device is the primary screen that connects billions of people in modern countries around the world. In developing countries, it’s...
Discover tips and tools for planning your move to the Oracle Service Cloud Browse UI.
