Meet Hero of the Month Ammar Aldaffaie from Willis Towers Watson and learn from one of his innovations with the Oracle Service Cloud platform.
The Service Cloud Community manager responds to the question about where the women are in the 2017 Community All-Star line-up.
Jeffrey Wartgow, Director of Outbound Product Management for Oracle Service Cloud, caught up with Joe Harkulich, Customer Issue Resolution Director at Rockwell...
Jeffrey Wartgow, Director of Outbound Product Management for Oracle Service Cloud, caught up with Joe Harkulich, Customer Issue Resolution Director at Rockwell Automation for the latest episode of Innovators in CX. Click below to hear Joe's take on innovation, how to make knowledge pop, and his team's recent Excellence in Knowledge award win at the Modern Service Experience event: Want to hear from more innovators in customer experience? Click below for more episodes that...
Jeffrey Wartgow, Director of Outbound Product Management for Oracle Service Cloud, caught up with Joe Harkulich, Customer Issue Resolution Director at Rockwell Automation for the latest episode of...
Learn how Oracle Service Cloud enables your organization to maintain different industry compliance requirements.
Meet Hero of the Month Luis Melo from Capventis and learn about his journey with Oracle Service Cloud and a recent innovation.
The new capabilities and enhancements of the May 2017 Release continue to empower Oracle Service Cloud customers to provide next generation customer service....
The new capabilities and enhancements of the May 2017 Release continue to empower Oracle Service Cloud customers to provide next generation customer service. Web Customer Service: Enhancements to self-service allow organizations to continue providing highly interactive experiences to their customers. A community home page has been added, featuring new widgets that make this central location robust with information such as an overview of the forums, recent activity, and active...
The new capabilities and enhancements of the May 2017 Release continue to empower Oracle Service Cloud customers to provide next generation customer service. Web Customer Service: Enhancements...
By Josh Bowcott, Product Manager, Oracle Service Cloud We have arrived at the final, and fourth installment in a series that explores how to realize value from...
By Josh Bowcott, Product Manager, Oracle Service Cloud We have arrived at the final, and fourth installment in a series that explores how to realize value from IoT data, what it means to your contact center and customer experience. In a previous blog, we discussed how self-help allows companies to enhance customer responses based on device data and how automatic engagement enables agents to gain insights and interact with an IoT enabled device. Today, we will discuss...
By Josh Bowcott, Product Manager, Oracle Service Cloud We have arrived at the final, and fourth installment in a series that explores how to realize value from IoT data, what it means to your contact...
Congratulations to our 2017 Oracle Service Cloud Community All-Stars!
It was an amazing night, gazing over the lights of Las Vegas as the winners of the 2017 Oracle Service Cloud Awards were announced. The annual, invitation-only...
It was an amazing night, gazing over the lights of Las Vegas as the winners of the 2017 Oracle Service Cloud Awards were announced. The annual, invitation-only Awards Gala was held Wednesday evening in the prestigious Foundation Room on the 63rd floor of the Mandalay Bay during the 2017 Modern Service Experience. Three finalists had been chosen for each award but only one could be selected as the winner. It was an extremely difficult job for the selection committees to...
It was an amazing night, gazing over the lights of Las Vegas as the winners of the 2017 Oracle Service Cloud Awards were announced. The annual, invitation-only Awards Gala was held Wednesday evening...
