Oracle Service Cloud has great customers! So impressive in fact, they are our Heroes. Check out the first in a series of customer interviews highlighting...
Oracle Service Cloud has great customers! So impressive in fact, they are our Heroes. Check out the first in a series of customer interviews highlighting innovative customer service heroes and industry leaders elevating customer experience in their organizations. Let’s start with the important stuff! Favorite Travel Spot: Turkey, sailing the Aegean Sea Outside of Mazda, you can find me: Being an Uber Mom or paddle boarding at the beach Super passionate about: Art...
Oracle Service Cloud has great customers! So impressive in fact, they are our Heroes. Check out the first in a series of customer interviews highlighting innovative customer service heroes and...
By, Josh Bowcott, Product Manager, Oracle Service Cloud The “Internet of Things” (IoT) is no longer a cool buzz word. IoT, in one way or another, is now...
By, Josh Bowcott, Product Manager, Oracle Service Cloud The “Internet of Things” (IoT) is no longer a cool buzz word. IoT, in one way or another, is now ingrained in everyday life. Connected devices are all around us and allow us to track health stats or manage home energy usage for efficiency. Vehicles can now alert us of potential problems and household items notify us of upcoming maintenance needed. The list of possibilities goes on and on. In fact, analysts estimate...
By, Josh Bowcott, Product Manager, Oracle Service Cloud The “Internet of Things” (IoT) is no longer a cool buzz word. IoT, in one way or another, is now ingrained in everyday life. Connected devices...
The latest Oracle Service Cloud November 2016 release is now Generally Available (GA). The November 2016 release of Oracle Service Cloud continues to drive...
The latest Oracle Service Cloud November 2016 release is now Generally Available (GA). The November 2016 release of Oracle Service Cloud continues to drive next generation customer service experiences with new functionality across the entire suite including: Web Customer Service enhancements for co-browse, live chat-sneak preview, and community self-service such as graphical rating count, best answer visibility control and the avatar library. Cross Channel Contact Center...
The latest Oracle Service Cloud November 2016 release is now Generally Available (GA). The November 2016 release of Oracle Service Cloud continues to drive next generation customer...
The explosive growth of the Internet of Things (IoT) gives organizations the opportunity to drive next generation customer service experiences. By connecting,...
The explosive growth of the Internet of Things (IoT) gives organizations the opportunity to drive next generation customer service experiences. By connecting, analyzing and integrating data-driven insights from connected “things” into customer service processes brands can make IoT data actionable. To help brands quickly and efficiently leverage insights from IoT, Oracle has introduced a new packaged integration between Oracle Service Cloud and Oracle IoT Cloud. The new IoT...
The explosive growth of the Internet of Things (IoT) gives organizations the opportunity to drive next generation customer service experiences. By connecting, analyzing and integrating data-driven...
The 2016 Modern Service Experience event energy is still alive, and the excitement for the 2017 conference is quickly growing! Mark your calendars for Mandalay...
The 2016 Modern Service Experience event energy is still alive, and the excitement for the 2017 conference is quickly growing! Mark your calendars for Mandalay Bay in Las Vegas, April 25-27th. Attend this year’s 2017 Modern Service Experience to engage in thought-provoking, creative conversations about next generation service including best practices and useful tips to deliver impactful business results. Also connect with new customer service peers to get those innovative...
The 2016 Modern Service Experience event energy is still alive, and the excitement for the 2017 conference is quickly growing! Mark your calendars for Mandalay Bay in Las Vegas, April 25-27th. ...
The way that customers are interacting with businesses has changed with the introduction of social media, especially when it comes to customer service. A recent...
The way that customers are interacting with businesses has changed with the introduction of social media, especially when it comes to customer service. A recent study by JD Power estimates that 67% of consumers turn to a company’s social media site for customer service. That’s a pretty significant amount of consumers! With social media taking over as the preferred channel for customer service, businesses need an easy and effective way to listen to and join the conversations...
The way that customers are interacting with businesses has changed with the introduction of social media, especially when it comes to customer service. A recent study by JD Power estimates that 67%...
What are inefficiencies in your field service operations costing your business? What could a complete field service management upgrade do for your business?...
What are inefficiencies in your field service operations costing your business? What could a complete field service management upgrade do for your business? Brands such as Dish Network, Virgin Media and Essintial Enterprise Solutions have achieved some astounding results by modernizing their field service management operations. Field service management has been traditionally viewed as a cost center for most service organizations. Today organizations are transforming their...
What are inefficiencies in your field service operations costing your business? What could a complete field service management upgrade do for your business? Brands such as Dish Network, Virgin Media...
It’s no secret – mobile is here, and it impacts just about every part of our daily lives. It’s a powerful resource that’s driving a shift in the way businesses...
It’s no secret – mobile is here, and it impacts just about every part of our daily lives. It’s a powerful resource that’s driving a shift in the way businesses operate, and most importantly, the way they interact with their customers. Service organizations are in a unique position to leverage this shift to power more positive and personal interactions with their customers. In 2015, Forrester Research found that web and mobile self-service interactions exceeded interactions...
It’s no secret – mobile is here, and it impacts just about every part of our daily lives. It’s a powerful resource that’s driving a shift in the way businesses operate, and most importantly, the...
The latest Oracle Service Cloud release is now Generally Available (GA). Oracle Service Cloud August 2016 continues to power great customer experiences adding...
The latest Oracle Service Cloud release is now Generally Available (GA). Oracle Service Cloud August 2016 continues to power great customer experiences adding new capabilities across the platform including: Web Customer Service enhancements for Social Self Service forum functionality such as ratings widgets, roll set callouts, and banner accessibility. Knowledge Management enhancements to Knowledge Advanced functionality such as Customer Portal content recommendations,...
The latest Oracle Service Cloud release is now Generally Available (GA). Oracle Service Cloud August 2016 continues to power great customer experiences adding new capabilities across the...
